Sharon Ramos

• Greet customers arriving at the salon and provide them with the information regarding salon services
• Answer any service related questions
• Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues
• Ensure that customers are handed over to the correct hair or hair expert within the salon
• Answer telephone calls and provide information to callers
• Schedule appointments and make follow up calls to customers to remind them of their appointments
• Handle appointment cancellation and shifting duties
• Collect cash in exchange of services rendered and tender change to customers
• Ask customers for feedback on salon’s services and provide assistance with problems or complaints
• Endorse retail products that the salon is selling by providing information of benefits
• Print out staff rosters and assist salon manager in determining stylist commissions
• Ensure cleanliness, neatness and sanitization of salon and equipment
• Create and maintain contact with suppliers to ensure that salon supplies are procured in a time efficient manner
• Fill in for absent staff members during high volume times
• Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register

Secretary
7Bars Restaurant & Cafe) * Secretary, 9-2009/1-2011

* Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
* Arrange conferences, meetings, and travel reservations for office personnel.
* Complete forms in accordance with company procedures.
* Compose, type, and distribute meeting notes, routine correspondence, and reports.
* Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
* Locate and attach appropriate files to incoming correspondence requiring replies.
* Mail newsletters, promotional material, and other information.
* Maintain scheduling and event calendars.
* Make copies of correspondence and other printed material.
* Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
* Schedule and confirm appointments for clients, customers, or supervisors.
* Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
* Take dictation in shorthand or by machine, and transcribe information.
* Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
* Conduct searches to find needed information, using such sources as the Internet.
* Coordinate conferences and meetings.
* Establish work procedures and schedules, and keep track of the daily work of clerical staff.
* Learn to operate new office technologies as they are developed and implemented.
* Manage projects, and contribute to committee and team work.
* Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
* Order and dispense supplies.
* Prepare and mail checks.
* Provide services to customers, such as order placement and account information.
* Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
* Supervise other clerical staff, and provide training and orientation to new staff.
* Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications

Masterfood Solutions Company* Administrative Assistant, 7-2008/5-2009

❸ Answer the telephones and transfer to appropriate staff member.
❸ Meet and greet clients and visitors
❸ Create and modify documents using Microsoft office.
❸ Perform general clerical duties
❸ Maintain hard copy and electronic filing system
❸ Sign for and distribute UPS/ FED EX airborne packages
❸ Research price and purchase office furniture's and supplies
❸ Coordinate and maintain records for staff office space, phone, company credit cards and office keys.
❸ Set up and coordinate meeting and conference
❸ Collect and maintain PC inventory
❸ Support staff in assigned project base work

Papillon VIP Catering Services* Hostess, 2-2007/2-2008

* Supervises and coordinate the activities of the dining room in a restaurant.
* Keeping the stand or reception desk clean and organized at all times
* Making sure that it is organized and ready for operation
* Make sure all menus are wiped down, free of spots
* Check with phone reservationists, or answering machine messages
* Plan out the seating chart and organize the reservations
* Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.
* Assign patrons to tables suitable for their needs.

* Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
* Order or requisition supplies and equipment for tables and serving stations