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Harsheen Kaur, HR Assistant & Operations Coordination

Harsheen Kaur

HR Assistant & Operations Coordination·Pantheon Development

India

Master's degree, English Literature

Work experience

Total years of experience: 3 years, 3 months

HR Assistant & Operations Coordination

February 2026 - April 2026

Pantheon Development

Dubai, United Arab Emirates

February 2026 - April 2026

Provided executive-level administrative and HR operational support to senior management in a fast-paced corporate environment.
Assisted the HR Manager in end-to-end recruitment and hiring processes across multiple departments.
Prepared offer letters, onboarding documentation, employee files, and joining formalities.
Screened and shortlisted resumes based on job requirements and organizational needs.
Prepared detailed MOMs (Minutes of Meetings), tracked action items, and ensured timely follow-up with stakeholders.
Utilized Monday.com to manage workflow coordination, project tracking, task management, and interdepartmental communication.
Managed employee communication, interview scheduling, calendar management, and confidential correspondence.
Coordinated and scheduled training sessions for reception, housekeeping, and operational staff.
Handled employee and customer grievances professionally while ensuring resolutions aligned with company policies.
Collaborated with cross-functional teams to improve workflow efficiency and administrative processes.
Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Finance & Administrative Assistant

September 2024 - January 2026

Big Fish Tutors

Delhi, India •Remote

September 2024 - January 2026

Supported HR and administrative operations in a remote work environment while ensuring process efficiency and compliance.
Maintained employee records, documentation, reports, and operational databases with high accuracy.
Assisted in onboarding coordination, scheduling, employee communication, and administrative support activities.
Managed data entry, documentation verification, and CRM updates using business management systems.
Coordinated with internal teams to improve reporting accuracy, workflow consistency, and operational efficiency.
Supported management reporting, administrative processes, and confidential handling of employee and operational data.
Assisted in streamlining internal processes to improve operational efficiency and communication.
KeySkillsApplied:HRAdministration|OnboardingCoordination|RecruitmentSupport|CRMManagement|EmployeeCommunication|Documentation
Management|MISReporting|WorkflowCoordination|MicrosoftExcel|XEROCRM|StakeholderManagement|ProcessImprovement|
ConfidentialDataHandling
Company industry:
Higher Education
Job role:
Accounting and Auditing

HR & Business Development Executive

April 2024 - September 2024

Cocoweave Coaching International

Delhi, India

April 2024 - September 2024

Supported recruitment-related communication, lead coordination, and operational administration in a target-driven environment.
Conducted high-volume outbound communication and maintained professional candidate/client interactions.
Supported process improvement initiatives to enhance operational efficiency and communication standards.
Demonstrated strong multitasking, communication, and stakeholder management skills in a fast-paced environment.
KeySkillsApplied:SalesforceCRM|HubSpotCRM|Xero|Monday.com|MicrosoftExcel|MISReporting|DocumentationManagement|EmployeeRecords
Management|WorkflowCoordinationTools|DataAnalysis&Reporting
Company industry:
Training & Education Center
Job role:
Human Resources and Recruitment

Product Line Manager

February 2023 - April 2024

Petals Preschool and Daycare

Delhi, India

February 2023 - April 2024

Handled 100+ daily parent inquiries, streamlining CRM processes and boosting satisfaction through personalized guidance and
follow-ups.
Managed end-to-end parent communication, providing tailored counseling to support enrollment decisions and enhance overall
experience.
Maintained accurate records in CRM systems, tracking interactions and improving response efficiency and service quality.
Company industry:
Training & Education Center

Admission Counselor

March 2023 - November 2023

Aakash Educational Services Ltd. (Byju’s)

Delhi, India

March 2023 - November 2023

Handled 150+ daily calls and managed 100+ leads in Salesforce, ensuring effective lead tracking and follow-ups.
Delivered personalized counseling to students and parents, enhancing customer experience and supporting enrollment decisions.
Strengthened institutional branding through professional communication, improving engagement and conversion outcomes.
Company industry:
Training & Education Center
Job role:
Administration

Education

Indira Gandhi National Open University

January 2024

January 2024

Master's degree, English Literature

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Microsoft Office
Expert
Microsoft Office
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CULINARY ARTS
Intermediate
CULINARY ARTS
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
EMOTIONAL STABILITY
Intermediate
EMOTIONAL STABILITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Operation
Expert
Operation
Expert
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
MEDIA MANAGEMENT
Intermediate
MEDIA MANAGEMENT
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
Recruitment
Expert
Recruitment
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Management
Beginner
Management
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Virtual Assistance
Intermediate
Virtual Assistance
Intermediate
Sales
Intermediate
Sales
Intermediate
Science
Intermediate
Science
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate
RESUME SCREENING
Intermediate
RESUME SCREENING
Intermediate
Receptionist
Expert
Receptionist
Expert
Team Leadership
Intermediate
Team Leadership
Intermediate

Social profiles

Blogger
Blogger
thevibrantvichar.blogspot.com

Languages

English
Native Speaker
Hindi
Expert
Punjabi
Expert

Training and Certifications

Certifications
Nutrition & Dietetics Certification – Independent Practice CRM Systems Proficiency
Nutrition & Dietetics Certification – Independent Practice CRM Systems Proficiency
Nutrition & Dietetics Certification – Independent Practice CRM Systems Proficiency
Certification – Independent Practice

Hobbies

  • Business
  • Dance