Marketing Communications Assistant
Al Tayer Group
Total years of experience :1 years, 4 Months
• To provide administrative support to the Public Relations Team
• To maintain, administer and act as custodian of the documentation
• Maintains the office in a well-organized manner so that information can be rapidly retrieved. Has a high concern for quality in the execution of all tasks.
• Collation and preparation of press kits for the media
• Media samples to be packaged and disseminated with the press kits
• Scanning coverage on the team's brands; preparation of clippings report electronically
• Supporting the PR team in various activities
• Provide required support to others in the department with respect to, sending official correspondence on their behalf and providing collective information to them
• Maintain necessary documentation system for efficient and orderly storage and retrieval of documents/information. Maintain and update all necessary records, files and database
• Gathering of dashboard figures coming from the Account Managers and preparing the monthly and quarterly reports.
• Preparing a power-point presentation from the gathered data.
• Receiving magazines from different publications to be distributed and be monitored by everyone in the team
• Scanning magazine clippings and press releases and entering them to Smart Plan
• To be knowledgeable in all aspects of the club operations, e.g. FF Club rules and regulations, class timetables, promotions, club events
• To be fully knowledgeable on the Aphelion/member data management system
• Responsible for the smooth daily operations of the Front Desk
• Responsible for maintaining constant open lines of communications with the FOHM on all club responsibilities and activities, and to the CGM/Manager on Duty in the absence of the FOHM
• Ensure all members and visitors are greeted in a friendly manner and names are used where possible
• To answer all incoming calls according to company standards and further the enquiry where needed
• Maintain cleanliness of the Front desk at all times, ensure the desk is well stocked at all times
• Ensure all non members and visitors to the club sign the guest register
• To assist member with various services such as DVD rentals, Lost and Found property and queries, update of particulars, new membership cards, general enquiries, club announcements, GX class registrations, FF International passport, Guest passes
• To conduct monthly service calls pertaining to membership dues collection
• Ensure all cancellation and freezing requests are directed to the FOHM/CSM immediately, or logged down to follow up where not available
• Handle and take ownership of guest comments and complaints in a professional and timely manner and coordinate with the FOHM to find a solution
• To assist in administering new membership sales in the system accurately
• Perform the necessary cashiering duties- accountable for all transactions during your shift, responsible for ensuring all membership dues and payments are correctly entered into the system, responsible for all cash and bills and checks in the cash register during your shift, perform a safe drop at the end of each shift with a witness
• Ensure all necessary documents are sent to the CA at the end of each shift or as and when necessary, for updating or dispatch to HO
• Provide information about facilities, entertainment options, and rules and regulations.
• Record details of attendance, sales, receipts, reservations, and repair activities.
• Monitor activities to ensure adherence to rules and safety procedures, and arrange for the removal of unruly patrons.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Cashiering