Project Network Engineer
Summit
Total years of experience :16 years, 9 Months
Work in Summit Company as Project Network Engineer in Metro Project
We have Great Network with hp procurve switches and firewall juniper
I Mange network with NNMI monitor all nods as gates, switches, IP
Phones and ….
Solve any requests from Metro demand
Work in Tiles Company as Network Engineer in Doha, Qatar
I was responsible for implementing, maintaining, supporting, developing and, in some cases designing communication networks within an organization or between organizations.
Familiar with huawei and alcatel deslams can create and mange PVC&VLANS and check performance of media Can mange modems for SHDSL and EFM and wimax Can also work with juniper routers Can also work with orion monitor system
•Identify, evaluates, solves and prioritizes an average of 110 customer complaints & troubles via telephone, & reported via CRM, in a professionally & timely manner. •Simply communicate technical information and /or failures to technical & non technical customers, to ensure their satisfaction & the company image. •Updating and tracking of defect tickets in the central support database •Gather relevant technical information regarding customer problems and escalate to higher levels of support as required. •Assist customers with configuration, installation and product upgrade issues. •Providing fast resolutions to major outages at customer premises and ensuring network stability. •Provide reasons of network failure for customers to maintain their satisfaction. •Support DSL problems with customers back to back. Maintain follow up systems to ensure customer satisfaction, and/or to check on
Work as maintenance engineer in photo copier machine in OCE Company
• Install and configure machine to work on domain as printing server
• create policy for users to use this machine
• solve mechanical problem and adjust synchronization
• Work in Factory of Biocleana Factory as Product & Electrical Engineer
• Monitoring the production line and the examination work for each stage of production
• Identify faults and Repaired
• Send reports to Production department and to chemicals department and received requests from all departments
• Check counters and prepare all spare parts and consumables and change it on it time
• Work in a teamwork to produce our products
Assiut University B.Sc. Computer and Control Engineering, Department of electrical, May 2006 Relevant Coursework: Working as help disk in Link Dot Net Company • Identify, evaluates, solves and prioritizes an average of 110 customer complaints & troubles via telephone, & reported via CRM, in a professionally & timely manner. • Simply communicate technical information and /or failures to technical & non technical customers, to ensure their satisfaction & the company image. • Updating and tracking of defect tickets in the central support database • Gather relevant technical information regarding customer problems and escalate to higher levels of support as required. • Assist customers with configuration, installation and product upgrade issues. • Providing fast resolutions to major outages at customer premises and ensuring network stability. • Provide reasons of network failure for customers to maintain their satisfaction. • Support DSL problems with customers back to back. Maintain follow up systems to ensure customer satisfaction, and/or to check on