Shera Etame

• Managed and optimized property listings across major portals, improving lead generation and response times.
• Processed Ejari registrations, tenancy contracts, addendums, MOUs, and NOCs in compliance with RERA and DLD regulations.
• Coordinated move-ins, renewals, and handovers to support timely processing and enhance client satisfaction.
• Maintained accurate CRM records and property databases to ensure data integrity and reliable reporting.
• Supported sales and leasing teams with documentation, scheduling, and client communication throughout the transaction process.
• Served as a liaison between landlords, tenants, and developers to facilitate smooth and efficient property transactions.

• Enhanced property listings across major portals, including Bayut, Property Finder, Prospace, and Dubizzle, to strengthen lead generation and property visibility.
• Processed Ejari registrations, tenancy contracts, MOUs, and NOCs in full compliance with RERA and DLD requirements.
• Managed tenancy renewals, move-ins, and handovers to ensure a smooth and professional client experience.
• Supported the sales team with legal documentation, including Forms I, A, B, and F, helping reduce processing delays.
• Acted as a liaison between developers, agents, and clients to support timely deal closures and effective coordination.
• Managed CRM platforms, including Bitrix24 and Zoho Books, to improve data accuracy and reporting efficiency.
• Facilitated RERA Card applications for official brokers and supported related administrative requirements.
• Requested NOCs and SOAS on behalf of clients to support transfer and transaction processes.
• Coordinated with the PRO on visa-related matters and handled employee legal processes.

• Provided direct administrative support to senior management, helping improve office efficiency and workflow.
• Managed sales and rental transaction documentation with a strong focus on accuracy and compliance.
• Coordinated property marketing activities, including listings and photoshoots, to support business promotion.
• Handled client inquiries promptly and professionally, maintaining high levels of customer service and satisfaction.
• Trained new staff on CRM systems and property listing platforms to support smooth onboarding and operational consistency.

• Administered tenancy contracts, renewals, and property documentation for residential units, ensuring accuracy and compliance with internal procedures.
• Processed utility applications for tenants, including DEWA, internet, and chiller services, while supporting a smooth move-in and service activation process.
• Maintained organized filing systems and improved document retrieval efficiency by 40%, supporting faster access to property and tenancy records.
• Monitored payments, issued invoices, and assisted with financial record management to support accounting and administrative workflows.
• Resolved tenant inquiries and complaints promptly and professionally, helping maintain strong client relationships and service quality.
• Prepared tenancy contracts and real estate forms, including Forms A, B, F, and MOU, with accuracy and attention to detail.
• Maintained accurate CRM records and transaction data to support reliable reporting, follow-up, and workflow management.
• Streamlined filing systems to improve document organization and retrieval efficiency across property management operations.

• Delivered personalized travel solutions while managing reservations through Amadeus and GDS systems.
• Handled incoming calls and responded to emails in line with company service standards
• Assisted clients with flight changes, cancellations, and special requests in a timely and professional manner.
• Managed travel bookings and reservations using Amadeus and GDS systems.
• Delivered high-quality customer service by handling inquiries and resolving issues promptly.
• Provided end-to-end travel planning and booking support, including customer assistance, travel suggestions, accommodation arrangements, and ticket coordination.
• Managed daily reservations and guest relations to ensure a seamless hospitality experience and consistent service quality.
• Handled reservations, guest relations, and front desk operations in a professional and customer-focused manner.
• Provided bilingual support in English and French to assist international clients effectively.
• Booked and issued domestic and international tickets using the Amadeus system with accuracy and efficiency.
• Assisted with travel planning and booking by answering customer questions, offering travel
suggestions, and arranging rooms and tickets.

• Managed daily reservations and guest relations to ensure a seamless hospitality experience and consistent service quality.
• Handled reservations, guest relations, and front desk operations in a professional and customer-focused manner.
• Provided bilingual support in English and French to assist international clients effectively.
• Booked and issued domestic and international tickets using the Amadeus system with accuracy and efficiency.
• Assisted with travel planning and booking by answering customer questions, offering travel suggestions, and arranging rooms and tickets.