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Shera Etame, Sales Administrator

Shera Etame

Sales Administrator·Al Mazrouei Investments LLC ( Awtad Real Estate)

United Arab Emirates

Bachelor's degree, University of Buea University of Buea Computer/Information Technology Administration and Management

Work experience

Total years of experience: 9 years, 4 months

Sales Administrator

January 2025 - April 2026

Al Mazrouei Investments LLC ( Awtad Real Estate)

Dubai, United Arab Emirates

I found this job using Bayt.com

January 2025 - April 2026

• Managed and optimized property listings across major portals, improving lead generation and response times.
• Processed Ejari registrations, tenancy contracts, addendums, MOUs, and NOCs in compliance with RERA and DLD regulations.
• Coordinated move-ins, renewals, and handovers to support timely processing and enhance client satisfaction.
• Maintained accurate CRM records and property databases to ensure data integrity and reliable reporting.
• Supported sales and leasing teams with documentation, scheduling, and client communication throughout the transaction process.
• Served as a liaison between landlords, tenants, and developers to facilitate smooth and efficient property transactions.
Company industry:
Real Estate
Job role:
Administration

Head Of Operations

January 2023 - February 2025

Urban Avenue Properties LLC

Dubai, United Arab Emirates

I found this job using Bayt.com

January 2023 - February 2025

• Enhanced property listings across major portals, including Bayut, Property Finder, Prospace, and Dubizzle, to strengthen lead generation and property visibility.
• Processed Ejari registrations, tenancy contracts, MOUs, and NOCs in full compliance with RERA and DLD requirements.
• Managed tenancy renewals, move-ins, and handovers to ensure a smooth and professional client experience.
• Supported the sales team with legal documentation, including Forms I, A, B, and F, helping reduce processing delays.
• Acted as a liaison between developers, agents, and clients to support timely deal closures and effective coordination.
• Managed CRM platforms, including Bitrix24 and Zoho Books, to improve data accuracy and reporting efficiency.
• Facilitated RERA Card applications for official brokers and supported related administrative requirements.
• Requested NOCs and SOAS on behalf of clients to support transfer and transaction processes.
• Coordinated with the PRO on visa-related matters and handled employee legal processes.
Company industry:
Real Estate
Job role:
Construction and Building

Executive Administrative Assistant

January 2021 - December 2022

The Noble House Real Estate LLC

Dubai, United Arab Emirates

January 2021 - December 2022

• Provided direct administrative support to senior management, helping improve office efficiency and workflow.
• Managed sales and rental transaction documentation with a strong focus on accuracy and compliance.
• Coordinated property marketing activities, including listings and photoshoots, to support business promotion.
• Handled client inquiries promptly and professionally, maintaining high levels of customer service and satisfaction.
• Trained new staff on CRM systems and property listing platforms to support smooth onboarding and operational consistency.
Company industry:
Real Estate

Tenant Relation Administrator

January 2019 - December 2020

Real Deal Properties LLC

Dubai, United Arab Emirates

January 2019 - December 2020

• Administered tenancy contracts, renewals, and property documentation for residential units, ensuring accuracy and compliance with internal procedures.
• Processed utility applications for tenants, including DEWA, internet, and chiller services, while supporting a smooth move-in and service activation process.
• Maintained organized filing systems and improved document retrieval efficiency by 40%, supporting faster access to property and tenancy records.
• Monitored payments, issued invoices, and assisted with financial record management to support accounting and administrative workflows.
• Resolved tenant inquiries and complaints promptly and professionally, helping maintain strong client relationships and service quality.
• Prepared tenancy contracts and real estate forms, including Forms A, B, F, and MOU, with accuracy and attention to detail.
• Maintained accurate CRM records and transaction data to support reliable reporting, follow-up, and workflow management.
• Streamlined filing systems to improve document organization and retrieval efficiency across property management operations.
Company industry:
Real Estate

Reservation Agent

January 2017 - November 2018

Simple Travel Sarl

Douala, Cameroon

January 2017 - November 2018

• Delivered personalized travel solutions while managing reservations through Amadeus and GDS systems.
• Handled incoming calls and responded to emails in line with company service standards
• Assisted clients with flight changes, cancellations, and special requests in a timely and professional manner.
• Managed travel bookings and reservations using Amadeus and GDS systems.
• Delivered high-quality customer service by handling inquiries and resolving issues promptly.
• Provided end-to-end travel planning and booking support, including customer assistance, travel suggestions, accommodation arrangements, and ticket coordination.
• Managed daily reservations and guest relations to ensure a seamless hospitality experience and consistent service quality.
• Handled reservations, guest relations, and front desk operations in a professional and customer-focused manner.
• Provided bilingual support in English and French to assist international clients effectively.
• Booked and issued domestic and international tickets using the Amadeus system with accuracy and efficiency.
• Assisted with travel planning and booking by answering customer questions, offering travel
suggestions, and arranging rooms and tickets.
Company industry:
Travel Agency

Customer Service Representative

December 2016 - December 2017

Hilton Hotel

Yaounde, Cameroon

December 2016 - December 2017

• Managed daily reservations and guest relations to ensure a seamless hospitality experience and consistent service quality.
• Handled reservations, guest relations, and front desk operations in a professional and customer-focused manner.
• Provided bilingual support in English and French to assist international clients effectively.
• Booked and issued domestic and international tickets using the Amadeus system with accuracy and efficiency.
• Assisted with travel planning and booking by answering customer questions, offering travel suggestions, and arranging rooms and tickets.
Company industry:
Hospitality & Accomodation

Education

University of Buea

January 2019

January 2019

Bachelor's degree, University of Buea University of Buea Computer/Information Technology Administration and Management

Cameroon

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

Skills

CRM software

Expert

Front Office

Expert

Administration

Expert

Customer Service

Expert

Office Administration

Expert

Microsoft Office Suite | Bayut | Property Finder | Dubizzle | Prospace

Intermediate

Office and Administrative Management

Intermediate

Problem-Solving and Process Optimization

Intermediate

Contract Preparation and Documentation Control

Intermediate

Client Relations and Customer Service Excellence

Intermediate

Ejari and Trakheesi Processing (RERA/DLD Compliance)

Intermediate

CRM and Property Database Systems (Bitrix24, Zoho Books, MyCRM)

Intermediate

Adaptability and Flexibility

Intermediate

Administrative Support

Intermediate

Customer Service

Intermediate

CONTRACT MANAGEMENT

Intermediate

GOOGLE BUSINESS LISTINGS

Intermediate

ACCOUNTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

LEASE ACCOUNTING

Intermediate

MANAGEMENT

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

RECORDS MANAGEMENT

Intermediate

SALES

Intermediate

TRANSACTION PROCESSING BUSINESS

Intermediate

CLIENT SERVICES

Intermediate

ANALYTICAL THINKING

Intermediate

COMMUNICATIONS

Intermediate

LEASE CONTRACTS

Intermediate

REAL ESTATE

Intermediate

REAL PROPERTY ADMINISTRATION

Intermediate

ZOHO OFFICE SUITE

Intermediate

Social profiles

Languages

English

Native Speaker

French

Intermediate

Training and Certifications

Certifications
General Certificate of International Health and Safety, NEBOSH and IOSH
Speed Way Safety Training Centre
Aug 2019
One Million Prompters - Artificial Intelligence (AI) and Prompt Engineering
Dubai Future Foundation
Jun 2026

Recommendations

Essambe Carel

Jun 2026

Jun 2026

Admin•Colleague

What truly sets Shera apart is her proactive approach and her willingness to go above and beyond to assist both colleagues and clients. Her positive attitude and excellent communication skills have fostered a collaborative and productive work environment. Shera's dedication and professionalism are truly commendable. I am confident that Shera will continue to excel in her career and make valuable contributions to any team she joins. It has been a pleasure working with Shera, and I highly recommend her for any administrative/personal assistant and Operational role in the real estate sector.

Hobbies and interests

Networking
Volunteering Engagement
Podcasts
Photography Music
Networking
Community Engagement
Volunteering
Baking
Music & Podcasts
Photography
Baking
Photography
community involvement
Volunteering
Listening to music and podcasts
Meeting new people