Total Years of Experience: 16 Years, 7 Months
January 2023
To April 2023
Strategy marketing manager
at El Nasr manufacturer for Sulfonic acid and Sodium Silicate
Location :
Egypt - Cairo
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Continually maintained and improved company's reputation and positive image in markets served.
Devised content strategy to effectively engage target audiences.
Coordinated with design and media teams to develop high-quality creative assets.
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight
product benefits.
Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Captured new customers by optimizing business strategies and launching products to diversify
offerings.
Conducted market research to identify new opportunities and target markets.
Established, initiated and optimized business development strategies based on company targets,
product specifications, market data, and budget factors.
Improved website visibility through development and implementation of SEO strategies.
Continually maintained and improved company's reputation and positive image in markets served.
Devised content strategy to effectively engage target audiences.
Coordinated with design and media teams to develop high-quality creative assets.
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight
product benefits.
Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Captured new customers by optimizing business strategies and launching products to diversify
offerings.
Conducted market research to identify new opportunities and target markets.
Established, initiated and optimized business development strategies based on company targets,
product specifications, market data, and budget factors.
Improved website visibility through development and implementation of SEO strategies.
September 2019
To December 2022
Marketing Manager
at Egypt Global Silicate
Location :
Egypt - Suez
Support Group Head of Marketing/Regional Head of Marketing, to develop, deliver and measure
marketing activities to support achievement of business priorities across identified growth markets.
Boosted brand awareness and generated leads while managing internal and external marketing
campaigns and programs.
Created company brand messaging, collateral materials, customer events, promotional strategies, and
product commercialization.
Expand existing and create new campaigns for identified growth countries defined in strategy and
annual plan
Input to creation of regional business and service line messaging, client propositions and peer group
differentiators to support company's competitive advantage in each market
Deliver all activities and campaigns with well-developed and tailored program plans which address
business and service line needs across key identified geographies and are measurable
Work collaboratively across marketing team and with external agencies and internal functions to ensure
effective project and program management is achieved in each geography.
Protect and develop awareness of brand in designated regions through all activities and take proactive
action and steps to address any deficiencies or risks, including reporting and recommendations
Create consistent, fit-for-purpose marketing collateral to support key country requirements.
Build world-class team and driving them towards client servicing operational excellence.
Review and develop sales methodologies, processes, tools and capabilities aligned to Holding’s
strategy to deliver sustainable and strong revenue growth.
Helping shape and execute updated workflows, processes, procedures and overall efficiency
improvements, plus customer service best practices.
Understand customer key growth drivers and ensure full-service commitment.
Develop innovative ways to create and maintain long term client relationships.
Coordinated with general manager on designing effective PR strategy.
marketing activities to support achievement of business priorities across identified growth markets.
Boosted brand awareness and generated leads while managing internal and external marketing
campaigns and programs.
Created company brand messaging, collateral materials, customer events, promotional strategies, and
product commercialization.
Expand existing and create new campaigns for identified growth countries defined in strategy and
annual plan
Input to creation of regional business and service line messaging, client propositions and peer group
differentiators to support company's competitive advantage in each market
Deliver all activities and campaigns with well-developed and tailored program plans which address
business and service line needs across key identified geographies and are measurable
Work collaboratively across marketing team and with external agencies and internal functions to ensure
effective project and program management is achieved in each geography.
Protect and develop awareness of brand in designated regions through all activities and take proactive
action and steps to address any deficiencies or risks, including reporting and recommendations
Create consistent, fit-for-purpose marketing collateral to support key country requirements.
Build world-class team and driving them towards client servicing operational excellence.
Review and develop sales methodologies, processes, tools and capabilities aligned to Holding’s
strategy to deliver sustainable and strong revenue growth.
Helping shape and execute updated workflows, processes, procedures and overall efficiency
improvements, plus customer service best practices.
Understand customer key growth drivers and ensure full-service commitment.
Develop innovative ways to create and maintain long term client relationships.
Coordinated with general manager on designing effective PR strategy.
September 2016
To November 2018
Marketing regional Team Manager (MENA)
at COLLINSON GROUP
Location :
South Africa - Cape Town
-To achieve sales for the world most growing VIP airport lounge services: PrioityPass, Lounge Club and Lounge Key programs.
-To establish strong relationships with key customer groups, financial institutions, to enhance the company's image.
-To achieve sales and profit to levels agreed in the yearly budget and target plans.
-To Monitor and report directly to appropriate the company’s region staff, local regulatory and legislative proposed and actual changes.
-To maximize the effectiveness of brand management, marketing and local partner sales teams.
-To develop a legacy of leadership for the company, the international partners and partner VIP airport lounges.
-To drive positive customers responses to the company's brands, professional programs and be responsible for the implementation of these programs within MENA region.
-To establish strong relationships with key customer groups, financial institutions, to enhance the company's image.
-To achieve sales and profit to levels agreed in the yearly budget and target plans.
-To Monitor and report directly to appropriate the company’s region staff, local regulatory and legislative proposed and actual changes.
-To maximize the effectiveness of brand management, marketing and local partner sales teams.
-To develop a legacy of leadership for the company, the international partners and partner VIP airport lounges.
-To drive positive customers responses to the company's brands, professional programs and be responsible for the implementation of these programs within MENA region.
September 2015
To March 2016
Arabic Team Leader (MENA REGION)
at WNS GLOBAL BUSINESS SERVICES
Location :
South Africa - Cape Town
UBER CAMPAIGN
-To Monitor customer service and customer's satisfaction through ZENDESK for both Riders and Partner Drivers.
-Assisted in problem solving and brainstorming solutions to existing concerns within MENA region.
-To Monitor customer service and customer's satisfaction through ZENDESK for both Riders and Partner Drivers.
-Assisted in problem solving and brainstorming solutions to existing concerns within MENA region.
November 2011
To March 2013
Optical Dispenser
at SPECSAVERS OPTOMETRIST
Location :
South Africa
-Personally handles sales and customer service at the practice.
-To achieve yearly sales target.
-To follow up with optical suppliers and lab stock availability.
-To achieve yearly sales target.
-To follow up with optical suppliers and lab stock availability.
October 2009
To August 2011
Optical Dispenser
at EYEQ OPTOMETRIST
Location :
South Africa
-Assisting patients chosing sunglasses, specs and prescription contact lenses.
-To achieve yearly sales targets.
-To follow up with optical suppliers, lab and stock availability.
-To achieve yearly sales targets.
-To follow up with optical suppliers, lab and stock availability.
September 2009
To September 2009
Customer Service Representative
at MIND PEARL TRAVEL AGENCY /SWISS INTERNATIONAL AIRLINES
Location :
South Africa
-Assisting Arabic travellers with booking airline tickets with SWISS INTERNATIONAL AIRLINES.
April 2009
To August 2009
Product Marketing Manager
at NETFORCE COOPERATION
Location :
South Africa
-To introduce the brand EAGLE EYES Eyewear to the South African market.
-To achieve sales and profit to levels agreed in the month-to-month target plans.
-To Monitor the market and the product's business challenges.
-To expand the brand through offering franchising opportunities within South Africa.
-Drive positive customers responses to the company's image and selected products.
-To achieve sales and profit to levels agreed in the month-to-month target plans.
-To Monitor the market and the product's business challenges.
-To expand the brand through offering franchising opportunities within South Africa.
-Drive positive customers responses to the company's image and selected products.
December 2008
To February 2009
Optical Lab Technician (Optical Laboratory Technician)
at M.J.ALLI OPTOMETRIST
Location :
South Africa
-Personally handles/responsible for the lab and stock available.
November 2003
To August 2007
Licensed Optical Dispenser/Optical Branch Manager
at AL BARAKAT OPTICAL
Location :
Saudi Arabia - Riyadh
-Branch manager for BADIA1 & OLAYA optical practices.
-To manage a team of between 3-4 optical Dispenser and up to 2 Optometrists.
-To establish strong relation with patients.
-To achieve sales and profit to levels agreed in the month-to-month target target plans.
-To Monitor the practice and to report directly to the area manager.
-To maximize the level of patient's satisfaction.
-To manage a team of between 3-4 optical Dispenser and up to 2 Optometrists.
-To establish strong relation with patients.
-To achieve sales and profit to levels agreed in the month-to-month target target plans.
-To Monitor the practice and to report directly to the area manager.
-To maximize the level of patient's satisfaction.
December 2001
To August 2003
Optical Dispenser
at GRAND OPTICIAN
Location :
Egypt - Suez
-To establish strong relation with patients and drive positive feedback.
-To achieve day-to-day sales target.
-To achieve knowledge for lens laboratory and manufacturing.
-To assist patients chosing sunglasses, specs and prescription lenses.
-To achieve day-to-day sales target.
-To achieve knowledge for lens laboratory and manufacturing.
-To assist patients chosing sunglasses, specs and prescription lenses.
June 2001
To October 2001
Optical Dispenser
at MAGRABI OPTICS
Location :
Egypt
-To achieve high level of customer service.
-To assist patients chosing sunglasses, specs and prescription lenses.
-To assist patients chosing sunglasses, specs and prescription lenses.
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