corporate Retention senior advisor
telecommunications
Total years of experience :8 years, 9 Months
A Customer Service Senior Advisor (Team Leader) who is keen to find a position in a reputable company to gain experience, acquire more technical skills, add up to my theoretical studies, and to be a part of the success of a reputable organization. And strongly believe that the academic background in Commerce, combined with experience in the field of Communication, and Multinational organizations will be an asset to your growing team.
Highlights of Qualification:
Reached to be in the corporate retention team as a senior advisor.
Achieved the employee of the month several times.
Achieved the Etisalat award for the highest save rate in corporate retention
Bachelor’s of Science degree in Accounting (Faculty of commerce).
Working Experience:
Etisalat Misr: \[From: 1/10 2010 To: August 2014\]
Job Title: Corporate retention senior advisor,
Location: Smart Village, Cairo - Alex. Desert Road
Description:
Handling Customer Churning Request, and Resolve the Complaint from the Root cause and manage to Save The account from Churn/Portout while taking the Necessary action on the action in case of migration/deactivation. Conducting outbound calls to up-sell new and existing products and services to increase the company product’s sales percentage and to proactively retain customers and acquire new customers by solving the customer complaints and to resolve cases and to gauge their satisfaction. And after all report activities for the assigned outbound activities done.