Sales Manager
Meilenstein developers
Total years of experience :11 years, 5 Months
Handling a team of 18 of property consultants.
•Having my own clients and data base to sell them the best investments to fulfill their needs.
•Approaching new clients for property investments and ownership.
•Responding to tenant/buyer enquiries and viewing requests
•Managing an applicant database by regular phone calls and emails
•Arranging and conducting property viewings
•Securing offers from interested parties and negotiating in order to achieve best offers
•Booking property valuations and answering general enquiries from potential clients
handling sales and marketing for all the company’s products.
•Having my own clients and data base to sell them the best investments to fulfill their needs.
•Approaching new clients for property investments and ownership.
•Responding to tenant/buyer enquiries and viewing requests
•Managing an applicant database by regular phone calls and emails
•Arranging and conducting property viewings
•Securing offers from interested parties and negotiating in order to achieve best offers
•Booking property valuations and answering general enquiries from potential clients
•Property consultant for sales and marketing for all the company’s products.
•Having my own clients and data base to sell them the best investments to fulfill their needs.
•Approaching new clients for property investments and ownership.
•Responding to tenant/buyer enquiries and viewing requests
•Managing an applicant database by regular phone calls and emails
•Arranging and conducting property viewings
•Securing offers from interested parties and negotiating in order to achieve best offers
•Booking property valuations and answering general enquiries from potential clients
Manage the annual leaves, exit and return permit, business license, salary increments, renewals, cancellations, conversions of internal sectors, conversion of sponsorship, and contracts for onboarding process.
• Focus on results “outputs, outcomes, impacts” and responded positively to feedbacks.
• Read analyses; financial reports and legal documents.
• Relate quickly and positively to complex situations and resolved them with innovative decisive actions.
Provide customers with basic information on all Banks’ products/services to increase Customer awareness & ensure a high level of quality service.
•Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
•Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
•Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
•Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty.
2012-2014)
•Sell consumer banking products to existing and new branch customers. Cross sell, products based on customer potential and needs.
•Ensure that all customer interaction begins with the standard service greeting.
•Strive towards meeting and exceeding customer expectation and requirements in each interaction.
•Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance.
•Coordinate with departments/units to resolve any customer problems and queries.
•Introduce and promote alternate channels to customers to reduce traffic in branches.
•Provide customers with basic information on all products/services.
•Handle all allocated function with strict adherence to set processes.
•Receive the customer’s requests for issuing the various certificates.
•Maintain and meet the service quality standard that has been set.
•Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit.
•Ensure all knowledge of all processes activities and functionality of SSRs.
Very good