IT Technical Support
Concrete factory
Total years of experience :23 years, 4 Months
Administer servers, desktop computers, printers, routers, software deployment, security updates and patches.
Managing and configuring the Windows/Intel environment, including the following: Windows Server 2003, 2008, Windows XP & 7, 8, Active Directory, DNS services, ISA and TMG 2010 etc
Diagnose, monitor and install software and perform tests on computer equipment and programs
set up computer equipment, schedule maintenance and teach users to use programs
Maintain network facilities in individual machines, such as drivers and settings of computers as well as printers
* Supporting, configuring and administering desktop, LAN, Systems and Telephony system at the location.
* Monitor and optimize network services for availability and performance; Maintain network monitoring systems
* Set up new networks from cabling to configuring server and workstations
* Maintenance and troubleshooting computer systems and solving end users problems in a daily basis
* Tel-connections troubleshooting (frames work).
* sound system and video wall troubleshooting
Part-time job
* Install, configure and manage server hardware, network hardware and network operating systems
* Troubleshoot and resolve the computer hardware problems
* Responsible for the computers hardware purchases
✓ Handled Technical support for network and computer hardware
✓ Installing new system and attaching them to the network
✓ Implement system back-ups and data recovery
✓ A good tel-operator that has all the skills of directing a good conversation understands and achieves all my guest demands.
✓ Good operator of sound system and house music control and also video walls or any kind of big screens
1997-1999 Technical industrial institute "Cairo" * Computer Department. * Grade "Good"