Sherif Hassan, HR Supervisor

Sherif Hassan

HR Supervisor

APSG

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Social Work
Experience
18 years, 8 Months

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Work Experience

Total years of experience :18 years, 8 Months

HR Supervisor at APSG
  • United Arab Emirates - Dubai
  • My current job since August 2020

Leading Recruitment Activities and Coordinate all stages of the hiring process, including posting job openings, reviewing and screening applications, conducting interviews, and on boarding new employees.

Also oversee background checks and drug screens while ensuring compliance with all federal, state, and local employment laws.
Manage Employee Relations address employee conflicts and complete investigations as required.

Work with management to administer employee discipline or corrective action when needed.

Also assess employee engagement and retention, and actively work to identify, analyze, and improve any problematic areas.

Manage Payroll. Ensure that employees have a systematic method for reporting work hours. They make certain that payroll taxes are paid in a timely fashion and manage miscellaneous payroll deductions and insurance copy.

Overseas Recruitment & Devolpment Supervisor at (APSG)
  • Saudi Arabia - Jeddah
  • My current job since January 2019
HR & Recruitment Supervisor at (APSG)
  • Saudi Arabia - Jeddah
  • March 2016 to January 2019

Performance of marketing eBook and handwork in order to provide the required human resources.

Review and sorting all CVs advanced functions available and determine disproportionate with the conditions required jobs.

Organize and prepare formal interviews for selecting nominees for jobs

Preparing a program for the establishment of committees Enterprises charged with conducting interviews to select the nominees for their required functions.

Follow-up proceedings travel nominees selected to work in the required functions.

Follow-up candidates since Interviews till they finish all on boarding Papers.

Deal with Agencies from ( Pakistan - Philippines - Serilanka- India - Jordan - Egypt ) about 300 Candidates every year ( labors - Technician - Engineers )

Good ability to send reports and respond them and simplifying to all Clients in terms that my work requires that I deal with several nationalities such as the Arabian - American - British - Pakistan - India .

In the end, providing of personnel and human resources required to work institutions and companies located in the Gulf countries and contracting with the company for this purpose.

Senior Recriutment Specialist at Al Fanar Company for Recruitment
  • Egypt - Alexandria
  • April 2013 to February 2016

Correspondence and Enterprises clients in all the Gulf countries to know their needs of human resources required to work for them.
Performance of marketing eBook and handwork in order to provide the required human resources.
Review and sorting all CVs advanced functions available and determine disproportionate with the conditions required jobs.
Organize and prepare formal interviews for selecting nominees for jobs
Preparing a program for the establishment of committees Enterprises charged with conducting interviews to select the nominees for their required functions.
Follow-up proceedings travel nominees selected to work in the required functions.
In the end, providing of personnel and human resources required to work for institutions and companies located in the Gulf countries and contracting with the company for this purpose.

Call Center Manager at Salerno Service Transportation
  • Egypt - Alexandria
  • January 2013 to April 2013

setting and meeting performance targets for speed, efficiency, sales and quality;
managing the daily running of the call center;
liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
maintaining up-to-date knowledge of industry developments and involvement in networks;
monitoring random calls to improve quality, minimize errors and track operative performance;
coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
reviewing the performance of staff, identifying training needs and planning training sessions;
recording statistics, user rates and the performance levels of the center and preparing reports;
handling the most complex customer complaints or enquiries;
organizing staffing, including shift patterns and the number of staff required to meet demand;
coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
forecasting and analyzing data against budget figures on a weekly and/or monthly basis;
Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products.

Call Center Manager at Alex Private for Transportation “Alex P
  • Egypt - Alexandria
  • January 2012 to February 2013

setting and meeting performance targets for speed, efficiency, sales and quality;
managing the daily running of the call center;
liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
maintaining up-to-date knowledge of industry developments and involvement in networks;
monitoring random calls to improve quality, minimize errors and track operative performance;
coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
reviewing the performance of staff, identifying training needs and planning training sessions;
recording statistics, user rates and the performance levels of the center and preparing reports;
handling the most complex customer complaints or enquiries;
organizing staffing, including shift patterns and the number of staff required to meet demand;
coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
forecasting and analyzing data against budget figures on a weekly and/or monthly basis;
Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products.

Call Taker - DISPATCHER at Fast Touristic Transport " Fast Call
  • Egypt - Alexandria
  • September 2007 to September 2011

Take Call. Arrange reservations. Solve customers' complaints. Arrange customers' accounts and make reports.
DISPATCHER
Dispatch cars to client's destinations. Follow up customer service issues.

Freelance graphic designer at free lancer
  • Egypt - Alexandria
  • September 2006 to September 2007

home (Designing logos, Flyers and Pamphlets for companies).
Fast Break (Casher

Sales Manager at Amazon Solutions
  • Egypt - Alexandria
  • June 2005 to September 2006

MY Own Business

Education

Bachelor's degree, Social Work
  • at AlexandriaThe Higher Institute Of Social
  • May 2005

Faculty :

Specialties & Skills

Deal Maker
CALL CENTER
CUSTOMER RELATIONS
CUSTOMER SERVICE
HUMAN RESOURCES
MANAGEMENT
FAST ESP
Business Review
Customer Relations
ADVERTISING
BUDGETING

Languages

Arabic
Expert
English
Expert

Training and Certifications

Adobe Photoshop Cs2, Adobe Illustrator Cs2, Director Mx 2000 (Certificate)
Date Attended:
August 1996
Valid Until:
December 1996
Human Resources Basic Skills (C.V – Interview –Presentation – Problem Solving – Team Leading – Com (Certificate)
Date Attended:
January 1997
Valid Until:
April 1997
HTMl , Macromedia Flash 8, Macromedia Dream Waver 8 (Certificate)
Date Attended:
January 1997
Valid Until:
March 1997
ICDL (Certificate)
Date Attended:
May 1996
Valid Until:
August 1996
Call Center From New Horizon Institute (Certificate)
Date Attended:
September 2010
Valid Until:
September 2010

Hobbies

  • Reading , Sport , Listening To Music
    Hand Ball Player From 1990 to 2005