Branch General Manager
Bahrain & Kuwait Restaurants Co
Total years of experience :27 years, 4 Months
Jan.2007 - Present Bahrain & Kuwait Restaurants Co.
Gulf & Arab World Restaurants Co. Americana Group - Bahrain
Branch General Manager
Direct and lead all aspects of Strategy, Functions and Business activities of the Bahrain branch on an on-going basis, including the establishment and achievement of operating budgets and plans consistent with the overall targets and objectives of Americana, addressing the following core responsibilities:
Key Responsibilities
• Planning & Organizing: - Develop a strategic vision for the Branch, Aligned with the Corporate & Regional Business Plan of Americana Group
- Prepare the Branch Annual Operating plan, along with 3 years People capability development, succession Plans and Talent Management Plans
- Defines Restaurant Operations Strategy, Set Different Business objectives for the Branch Management Team in accordance with the balance score card for all Job Levels.
• Financial Excellence: - Responsible for the achievement & Growth of the Sales & Profit plan
- Review Financial, economics, Market and Branch trends and take required actions to remain abreast of competitors' activities and promote Americana Bahrain market share.
- Identify opportunities &develop plans to maximize sales & Profit Margin
- Assess the effectiveness of the Marketing activities, empower the implementation of major promotional activities, Monitor New product launch, and additional services.
- Lead & Coach Branch Management Team " All Operations & Supportive Depts. Heads " in controlling product, labour and other controllable expenses without hampering the quality of product and speed of service
- Ensure that all funds, physical assets and company property are safeguarded and administered, and that capital expenditure programs are approved in accordance with established authority, budgetary parameters and company policies
• Restaurant Excellence: - Responsible for overall Operational performance & Customer Service within All Restaurants Brands (Fast Food & Casual Dining)
- Develop and direct the Brands management systems to ensure the compliance with Franchisor's operations policies & procedures, and to maintain consistent performance standards among all Restaurants
- Monitor the execution of Operational standards (Quality of products, speed of service, cleanliness and Hygiene) and take corrective measures to ensure that all the operation procedures are meeting the standards.
- Lead & Manage "We Care "Customer Service Center, review & respond effectively to Customer feedback & concerns
• People capabilities: - Manage and oversee the performance management process for All Operations & Supportive Depts. Team, including goal setting, deployment of dashboards, performance appraisals, and Dept. Structure
- Set up key performance indicators (KPI) and Balance Score Card report & system based on the organization's short - long terms plans, to ensure effectiveness, compliance, and communication within the organization's Plan.
- Ensure that the HRD Strategic & annual plans are aligned with the Branch Objectives and geared toward driving the required culture and performance
- Lead & Monitor the execution process of Branch's Succession Plan and provide on-going coaching, and support to all Branch Management personnel
• Business Development: - Drive & Implement effective Plan for systematic market development to ensure having restaurants that provide good returns, increase the value of the brands, and maintaining a market leadership.
- Initiate business opportunities, Plan & Execute new outlets openings & budget.
- Provide comparable competitive data for each proposed concept and develop action plans to ensure successful introduction into the market.
- Lead the introduction of the new brands into the markets and formulate relevant expansion plans, Marketing Plans& promotion initiatives.
- Negotiate & finalize New Openings /business deals within authorized parties of both Americana and Int. Franchisors.
• Culture & Employee Relations: - Create a positive and healthy work environment that support running Great Business Units by driving and guarding a culture of the Best Employer in the Market.
- Enhance the Level of communication strategy to maximize employees' understanding of the company's Vision, Mission, Values, Career Opportunities & Benefits, labour relations & regulation,
- Empower Reward, Recognitions & incentive Programs, support HR initiatives / Activities
- conduct Employees communication meetings to maintain high level of Employee satisfaction, achieving High Retention % and Reducing Turnover %
Strategic Development ABAMI 2013
Successful Manager's Skills Al Badeel Training Institute 2010
From 1997 till Dec.2006 Egyptian Co. for Int. Touristic Projects (Americana), Egypt.
Operations Manager - Pizza Hut Chain
Key Responsibilities: Responsible for the Brand operations of Pizza Hut Chain within the scope 50 Restaurants distributed in different geographic Locations overall Egypt Country, including the maximisation of sales, profits and efficiencies, recommend marketing strategies & new store locations and design, attainment of Company standards for customer satisfaction, product quality, facilities, cash sales receipts and employment practices, development of management and staff.
From 1994 till 1997 Kuwait S.A.K (Americana), Egypt Regional Training Manager
Key Responsibilities: Plan, Develop and Manage a variety of Training & Development programs within a designated Americana Branches ( Egypt-Jordan - Lebanon) for All Supportive Depts. & Operations Brands in line with Americana CHRD Policies & Procedures and associated with the objectives of the Branch Management and operations Leaders to ensure that the organization's current and future human capabilities are met and the employees are recruited, managed, trained, evaluated, and rewarded in accordance with organization's human resources strategy.
These programs included: - Varieties of Soft Management & Supervisory Skills
- Train The Trainer
- Operations Technical Skills
From 1993 till 1994 Forte Grand Pyramids Hotel Cairo, Egypt.
Training Manager
Key Responsibilities: - Develop the Hotel Annual Training Plan & Training Programs Budget
- Responsible for Developing and Managing TNA Training Needs Analysis for more than 800 employees working in the different Hotel divisions
- Develop & Conduct Training programs based on agreed and effective training calendar " Class Rooms & OJT On The Job Training "
- Maintain updated database of training underwent by the employees
- Ensure that the training modules, hand-outs are regularly updated and in compliance with the Hotel Brand and Employee's Training Profile are kept updated
- Coordinate with the Hotel Manager for external training and development support from Head Office.
IBM As/400 IBM World Trade Corporation 1992 - 1993
1992-1993 El Gezirah Sheraton Hotel, Cairo, Egypt.
Information System Coordinator
Key Responsibilities: - Managed the AS/400 Operation System within the Hotel
- Maintained the smooth and efficient operation of the AS/400 systems and solution and other related peripherals as: AS/400 security measures, systems backup, journaling, Communication logs, configurations, install and advanced system performance.
1991-1992 Sheraton Hotel, Luxor, Egypt
Night Manager
Key Responsibilities: - Manage the Hotel's Overall Operations and Guest Service Applications during the Night Shift.
1990-1991 Sheraton Hotel, Luxor, Egypt.
Asst. Human Resources Manager
Key Responsibilities: - Responsible of Maintaining an Efficient administration of personnel filing & Data System
- Execute Recruitment activities, Set recruitment plans, , Communicate with the Hotel Divisions Mangers to develop & Specify Labour needs in terms of Quantity & Quality
- Provide establishment personnel assistance in identifying, evaluating and solving human relations and work performance problems.
- Plan & follow up the execution of Orientation programs for the new Hires
- Monitor & Manage Performance management System, supervise the Results analysis.
- Communicate Training & Development Needs to all parties concerned & Follow up the Implementation of the development plans with Training Manager to improve the performance standards.
- Revise all Hotel Legal & Administration Procedures and make sure of its accessibility with Egypt country Labour Law & Regulations
Freelance Activities: Year 1992 Egyptian Chamber of Tourism, Cairo, Egypt
Consultant
• Designing, implementing and supervising vocational training programs for graduates, to be able to work in the hospitality industry
Year 2000 Egyptian Federation of Touristic Chambers Cairo, Egypt
Consultant
• Setting the standard skills required for the people working in the hospitality industry
• Rolling out training programs based on needs assessments
• Preparing training and operation standards manuals
HIGH LIGHT OF ACHIEVEMENTS & AWARDS:
• Increased the Total Nos. Of Restaurants in Bahrain Branch by 35 % during the period 2007 - 2009
• Increased the Total Revenue of Bahrain Branch by 102 % during the period 2007 - 2013
• Increased the Total Profit of Bahrain Branch by 219 % during the period 2007 - 2013
• Increased Manpower of the 2 the companies by 40 %, to support Expansion Plans through year 2008 & 2009.
• Awarded by Americana Group Corporate "Brand Excellence Award" for the performance of Pizza Hut Bahrain in 2011
• Awarded by Americana Group Corporate "Brand Excellence Award" for the performance of TGI Friday's Bahrain in 2012
• Awarded by Hardee's International Awards in 2011/2012 for Operations Excellence & Sales Achievement of Hardee's Chain Bahrain
• Awarded by YUM International Golden Awards in 2010/2012 for Operations Excellence Competition " CHAMPS Challenge " for 2 Brands KFC & Pizza Hut
• Awarded By 2 Special Bahrainization Awards From Labour Ministry - Social Development Ministry
• Increased the Total Nos. Of Pizza Hut Restaurants in Egypt Branch by (120 %) during the period 1997 - 2006
• Increased the Total Revenue of Pizza Hut Chain in Egypt by (105 % Growth) during the period 1997 - 2006
• Increased the Total Profit of of Pizza Hut Chain in Egypt by ( 110 % Growth) during the period 1997 - 2006
• Awarded by YUM International Golden Awards in 7 Consecutive Years for Operations Excellence Competition " CHAMPS Challenge " for Pizza Hut EGYPT
ADDITIONAL PROFESSIONAL ACTIVITIES ( ATTENDED TRAINING & SEMINARS)
Program Training Provider Year
Certified Instructor American Motel & Hotel Association 1990 /91
Human Resources Seminar Al Gezierah Sheraton Hotel 1990
F & B Cost Control Al Gezierah Sheraton Hotel 1989
Mgmt. Training Program Al Gezierah Sheraton Hotel 1987 - 1990
Accounting For Non Accountants Al Gezierah Sheraton Hotel 1989
Guest Satisfaction System Al Gezierah Sheraton Hotel 1988
Budgeting For Housekeeping Al Gezierah Sheraton Hotel 1988
2003 - 2004 Arab Academy of Science, Cairo, Egypt. Public Administration
2002 - 2003 American University, Cairo, Egypt. Diploma in Human Resources Management
1982 - 1986 Hellwan University, Cairo, Egypt. BCC with Honour in Hotel & Restaurant Management