Area Manager
Europcar Egypt
Total years of experience :18 years, 0 Months
mobinil May 2009 - Ongoing
Retail Sales Teamleader. ( Zamalek Branch)
• I was responsible for daily shift processes and stuff that consists of 3 Representatives.
• Managing all technical and broadband devices problems.
• SR. Cashier, Preparing the daily financial closing for the branch including cash, visa and cheques.
• Responsible for the daily stock room closing including all damaged and returned products.
• Developing the team's technical and new products knowledge through periodical trainings.
• Submitting consolidated monthly team performance vs. targets and gab to closing.
mobinil Dec. 2007 - May 2009
Retail Sales Sr.Rep. (Zamalek Branch)
• In this role, I was a member of the soft opening team for the branch launching.
• Handling all the customers' inquiries requests and complains.
• I was a member of mobinil sales academy that was leveraging specific sales representatives technical capabilities in order to increase products sales.
• Starts to act as a Shift-Leader.
• Dealing with any case related to Blackberry service problem.
• Customer Service (2000) Representative, responsible to handle 1st Class and VIP Customers.
• Outbound Representative, upsell new services and products to the customers.
• mobinil 8000.
• Marketing Researcher, calling customers according to their segmentation to evaluate mobinil branches.
• Call Centre Monitoring Team; evaluate call Centre Representatives info, handling and upselling to keep the service quality on track.
Higher Institute for languages, Cairo, Egypt 1998 - 2003 BSC of English Literature.
Amoun School, Heliopolis, Egypt 1995 - 1998 Secondary Education.
Rosary School, UAE, Abu Dhabi 1986 - 1995 Preparatory Education.