VP Business Development EMEA
Learnosity
Total years of experience :19 years, 2 Months
Building a strong client pipeline within the EMEA market
Building out an account development model encouraging a multichannel
entry approach across all levels within accounts
Maintaining the CRM system with all client and deal details, as well as
providing accurate forecasting
Look at recent financial performance and identify trends
Prepare reports and communicate the insights to the broader business
Develop regional marketing strategies and collaborate closely with the
Marketing team to ensure effective execution
Consult with the ELT team to develop long-term commercial plans
Identify and market trends and opportunities.
Develop a detailed regional plan, monitor and track progress.
Work closely with MoE's across the region to work on wider Pearson
qualification approval and recognition.
International School licensing.
Promote Pearson academic qualifications within the designated region.
Manage business relations with Education Ministers and key partners.
International School licensing.
School leaders and teachers academic development.
Promote OxfordAQA qualifications within the designated region.
Build and maintain relationships with MoE, BC and other key
stakeholders.
Identify and market trends and opportunities.
Liaise with key partners, awarding bodies, Ministry of Education and
Supreme Council of Universities.
Manage budget and financial allocations.
Manage high performing Business Development team.
Work closely with the British Council Regional and Global business
Development team.
Promote British qualifications from all awarding bodies country-wide.
Manage hiring staff throughout the recruitment process and lead the
interview panel.
Assign tasks and targets to the inbound Call Center Agents.
Analyze the volume of calls, answered as well as abandoned calls on daily basis to ensure defined SLA is achieved.
• Resolve escalated customer issues that are not being solved by the inbound Call Center Agents.
• Prepare and submit monthly reports and relevant statistics for transferred calls /repeat calls /MIS enquiries/phone call requests sent and complaint status to Deputy/Manager CRM.
• Monitor agents adherence to breaks, log in / logout schedules of staff along with occupancy status.
• Maintain confidentiality and address personnel issues sensitively, appropriately in accordance with the established procedures and as per well documented plan
• Suggest innovative ways to improve work processes and technology.
• Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback.
- Managing and motivating a team to increase sales and ensure efficiency.
- Managing stock levels and making key decisions about stock control.
- Analysing sales figures and forecasting future sales volumes to maximise profits.
- Using information technology to record sales figures, for data analysis and forward planning.
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
- Ensuring standards for quality, customer service and health and safety are met.
- Resolving health and safety, legal and security issues.
- Responding to customer complaints and comments.
- Promoting the organisation locally by liaising with local schools, newspapers and the community in general.
- Organising special promotions, displays and events.
- Attending and chairing meetings.
- Updating colleagues on business performance, new initiatives and other pertinent issues.
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Initiating changes to improve the business.
- Dealing with sales, as and when required.
- conduct and supervise training and development programs for employees.
- enhancing productivity and quality of work.
- help rank-and-file workers maintain and improve their job skills .
- set up individualized training plans to strengthen an employee's existing skills or teach new ones.
- Set targets and goals to achieve for both off shore sales representatives and on shore quality assurance officers .
- increasingly, having an understanding of e-learning techniques.
- Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
- Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important.
- liaising with offshore channel partners and clients to maintain strong and stable business relationship .
- Submit weekly reports on sales department activities and results of achieving targets .
- Ensuring high standards of customer service are observed at all times.
- Working to ensure standards of hygiene are maintained and that the. restaurant is complying with relevant health and safety regulations .
- Handling customer complaints and queries.
- Preparing reports and other performance analysis documentation.
- Implementing, and instilling in their teams, company policies, procedures, and ethics.
- Organising stock and equipment, ordering supplies, and overseeing building maintenance, cleanliness and security.
- Maximising profits and achieving sales targets.
