IT Manager
TUV NORD Middle East
Total years of experience :22 years, 0 Months
Develop and execute IT Strategy for company aligned to business priorities and strategy. Establish and maintain the IT
department of the organization in conjunction with the business and IT strategy.
Form local IT team and implement IT solutions to achieve harmonized business processes in line with business policies
and in compliance of ISO 27001 standards.
Execute, monitor and track all ICT projects using ITIL methodology as applicable. Ensure ICT projects adhere to Cost, Time
and Quality targets. Provide primary service to the local IT user community.
Manage contracts with external partners to ensure a cost-effective service and support model in line with expected SLAs.
Ensure that projects and investments are aligned with local management.
Build a strong and motivated in-house team capable of supporting the ICT operations and activities at an affordable cost.
Set goals and monitor performance of team members based on assigned time frame.
Project managed ICT projects including full system upgrades and new infrastructure implementations. Acted as focal
point for implementation and maintenance of ERP solutions (Dynamics AX) and servers used by the company.
Defined IT / IS policies & procedures related to system operations. Managed system performance by system analysis &
performance tuning and handled troubleshooting of system hardware, software as well as networks.
Conceptualizing, implementing, monitoring and supporting IT infrastructure required to allow smooth functioning of all
departments of the company.
Investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the
company's IT systems and carrying out routine configuration and installation of IT solutions.
Effectuating proper maintenance of hardware & software in order to enhance the value-return of those assets. Engage
vendors for procurement and replacement of new hardware to stay in sync with time.
Managed procurement of relevant hardware/software's for ensuring their availability in line with the operational
requirements.
Driving the efficiency and effectiveness of the incident and problem management process. Analysis and reporting of
incident trend data to identify and eliminate root causes.
Serves as the primary contact for ERP project activities, organize project review sessions to discuss cost, schedule, project
progress and technical performance.
Conduct database management mainly on MS SQL data backup & recovery as well as all aspects of licensing and
regulatory compliance ensuring the appropriate availability levels of the IT infrastructure.
Maintains Active Directory, deploy group policies, restrictions and implement technologies to enforce information
security.
Exceed company expectations in Technology Management through Technology Research / Evaluation / Absorption,
Knowledge Transfer, Team Competence Building, Solution Architecting, etc.
Promoted as IT Manager. Refer profile of IT Manager.
Promoted as Asst. Manager - IT. Refer profile of Asst. Manager - IT
Developed sketch boards for new web based projects managed by the company. Identified the project goals and scope, including associated risks, building a structured approach to successfully complete the projects in the allotted time.
Determined project budget, personnel, capital resources, equipment, and tools needed to complete the project.
Tracking project progress and reporting to General Manager.
Established project standards, developed project plans, master schedule and milestones, communicated the same to team members, users and other project participants.
Provided technical support to client to define solution requirements, product requirements and quality business processes. Interacted with clients for any changes, renegotiating deadlines and budgets/costs.
Defined overall product strategy, capturing user feedback and incorporating desired enhancements and new features into updated product.
Ensured procedural adherence, resolved unexpected technical difficulties, identified bottlenecks and planned priorities as well as future system capacity requirements.
Assist marketing department in effective email campaign launch for promoting their projects.
Responsible for overall IT requirements of the company.
Developed and maintained the Toll Free Call Center software for the company.
Maintained the call recording and call accounting equipments and software.
Installed and configured Automated Vehicle Locator (AVL) systems on company’s fleet.
Installed and maintained Plastic Card/ID printers and embossers used by membership department.
Developed software for operations within the company’s membership and finance departments.