Receptionist
Heliopolis
Total years of experience :5 years, 6 Months
o March.2013 to tell now: Working as a Receptionist in finesse gym fitness and slimming (in Heliopolis)
❖ Job description could be summarized as:
• Receive incoming phone calls on the company PBX and take the caller and the data recorded.
• divert incoming phone calls to the officials concerned were present in their offices, otherwise, the data is taken and recorded and the caller follow when attending employee to be delivered to him
• request calls for staff and converted them
• work record is to record all the numbers and information about the callers.
• receive customers and visitors to the company and ask them for the employee want to meet him, and then ask the employee if he was ready to receive it.
• In the event the employee is not present is recorded message from the visitor or customer indicating the purpose of the visit and hour visit, then the message is delivered to the employee upon his return to his office.
• Follow-up presence and exit of employees of the company to organize the process of converting calls or receive visitors or to answer Mr. Director-General when inquiring about one of them
• attention to all the details on office management best.
• things printing assistance and organize files
• receipt and registration and regulation of incoming messages, whether paper or electronic
• schedule appointments and interviews.
• organization and renewal dates of the interviews
• all the necessary work and equipped for meetings and interviews.
o May 2010 - september 2012: Working as an executive secretary at Alexandria Property Management & Consultation Co. in Al Rehab City (APMC one of Talaat Mostafa Group Holding)
❖ Job description could be summarized as:
• Coordinating daily operations and handled office tasks such as correspondence, file management and database administration.
• Supervising all company's departments.
• Supervising all departments' weekly and monthly reports
• Helping desk, searching internet, typing letters & documents, arrange events.
• Handle phone calls & receive complaints in appropriate manner.
• Send & receive e-mails and faxes and refer them to person responsible.
• Writing the retails' rent contracts between the clients and the company.
• Schedule meetings and appointments.
• Setup and coordinate meetings and conferences.
• Meet and greet clients and visitors.
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
o Apr. 09 - Apr. 2010: Working as a customer service at Alexandria Property Management & Consultation Co. in Al Rehab City (APMC one of Talaat Mostafa Group Holding)
❖ Job description could be summarized as:
• Deal with customers.
• Meet and greet clients and visitors.
• Following up on our services to the customers.
• Give clear and accurate description of customer problem to CSE.
• Scheduling and preparing for all parties made by the company in all malls.
o Jan. 08- March 2009: Working as a secretary at Interaction Company (it is an international company for advertising)
❖ Job description could be summarized as:
• Coordinating daily operations and handled office tasks such as correspondence, file management and database administration.
• Helping desk, searching internet, typing letters & documents, arrange events.
• Handle phone calls & receive complaints in appropriate manner..
• Send & receive e-mails and faxes and refer them to person responsible.
• Responsible for public relation issues that relates to both internal and external entities.
• Maintain sales orders from customers then processing them on the computer.
• Following up on our services to the customers.
• Following up the orders after finishing its design by the graphic designers.
• Deal with customers.
• Schedule meetings and appointments.
• Setup and coordinate meetings and conferences.
• Meet and greet clients and visitors.
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
• Maintain hard copy and electronic filing system.
• Other duties as assigned.
Faculty of social work - Helwan University 2008.
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