Team leader (complaint management)
Dubai Bank
Total years of experience :4 years, 8 Months
As Contact Centre Team Leader:
Duties include managing a team of 20 ( shift team leader), handling escalated calls, answering the agents enquiries. Follow-up the emails with other departments and handling the break schedule.
As Contact Centre Agent :
Duties include dealing with all customer service inquiries regarding loans, credit cards, and various other bank services. Cross selling is also was a main part of my job.
