Assistant Vice President
Credit Suisse
مجموع سنوات الخبرة :19 years, 8 أشهر
Part of the Pune Market Risk Leadership team involved in analyzing resource requirements, hiring Consultants and also involved in other leadership activities.
Manage a team of Market data business analysts based in Pune.
Liaising with external consultants / vendors to meet resource requirement.
Proactively identifying and documenting business requirements from key business stakeholders.
Performing market risk analysis activities to validate data definitions and to support functional and non-functional requirements.
Producing functional requirements for IT implementation.
Work in partnership with IT teams to define business solutions that deliver functional and non-functional requirements.
Ownership of functional issue resolution through the project delivery lifecycle
Take responsibility for timely resolution of emerging methodology requirements.
Facilitate issue resolution to ensure release schedule remains on track and functional issues are solved through appropriate solutions
User Acceptance Testing including creating test plans, defect tracking and resolution and testing changes to core risk calculation engine used in daily VaR production team and calculation of regulatory capital.
Work effectively in and leading working groups with diverse Business stakeholders and their teams to ensure requirements and priorities are successfully met.
• Manages, retains and grows revenue, responsible for sales and the customer relationship (includes new sales and revenue quota attainment).
• Cultivates customer relationships and ensures effective service delivery to accounts
• Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts
• Supports execution of strategy at the account level
• Works with and brings in experts/specialists onto the team where required, has oversight of all account activities
• Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing
• Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly
• Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities
• May provide customer product training as necessary
• Accountable for individual expense budget management
• Deliver content enhancement (Fixed Income and Forex) Pricing and Reference data projects for SBU. Projects typically last between 3 to 12 months and involves working closely with Development and Content teams
Business Analysis and Project Management:
• Responsible for creating and reviewing business requirements, functional specifications, project schedules
• Requirement analysis, elicitation & documentation, mapping the requirements & translate into functional specifications and test plans, data modeling, use case analysis, data flow documentations.
• Provide effective leadership to the project team ensuring members are motivated and developing their skills and experience.
• Following project initiation - full definition of project scope, schedule, costs and resourcing requirements.
• Identifying, assessing and managing risks to the success of the project.
• Preparation and maintenance of project plans and tracking activities against the plan; providing regular reports as appropriate to Stake holders.
• Facilitate frequent meetings with the Senior Management, Team Manager, Service Delivery Leaders, Project Managers, Operations Managers & Team etc for continual review and prioritization of the client specific requests, issues and feedback, business changes affecting the process etc
• Monitoring timescales and resources used, and reviewing actions where these deviate from agreed tolerances with stake holders, thereby ensuring that deliverables are implemented within these criteria.
• Chair the change control meeting for accurate impact assessments and gaining agreement from Stakeholders of revisions to the projects
• Ensure all parties are aware of project scope and milestones. Highlight divergence from that scope, and adjusts via change control as necessary to reflect changing circumstances.
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Automation:
• Analyzing / providing requirements, procedures, and problems to automate processing and to improve existing business systems.
• Undertake scheduled work items like design, test, deliver and support of performance metrics, providing appropriate consultancy, solutions and advice in the areas of process evaluations, performance monitoring and statistics, lead root cause analysis to identify solutions to problem areas, working with and involving cross functional teams.
Responsibilities:
• Production support to Maintenance of Accuracy, Completeness and Timeliness of the following in Thomson Reuters historical databases and products
• Interday Prices for Fixed Income, Forex and Money Market Instruments.
• Historical Yield Curves
• Bond Composites and Analytics
Service and Quality:
• Troubleshooting complex client issues in the databases and data feeds.
• Resolution to Interday and Intraday pricing related client queries through CRM tool Siebel.
• Identifying recurring client issues and working towards permanent resolutions/fix.
• Quality checks on production tasks to ensure accuracy, timeliness and completeness.
• Conduct Service and Quality forum for the team / department.
Responsibilities:
• Production support to Maintenance of Accuracy, Completeness and Timeliness of the following in Thomson Reuters historical databases and products
• Interday Prices for Fixed Income, Forex and Money Market Instruments.
• Historical Yield Curves
• Bond Composites and Analytics
Service and Quality:
• Troubleshooting complex client issues in the databases and data feeds.
• Resolution to Interday and Intraday pricing related client queries through CRM tool Siebel.
• Identifying recurring client issues and working towards permanent resolutions/fix.
• Quality checks on production tasks to ensure accuracy, timeliness and completeness.
• Conduct Service and Quality forum for the team / department.
• M.B.A. - NMAM Institute of Technology, Nitte, affiliated with Visvesvaraya Technological University, approved by AICTE. 2002-2004.
• B.Com - Finance - Gogte College of Commerce Belgaum.