Vice manager of technical support team
FANAVARAN ETELAAT KHEBREH
Total years of experience :19 years, 0 Months
• OVERSEEING THE PERFORMANCE OF TEAM MEMBERS
• PROVIDING GUIDANCE AND SUPPORT TO TEAM MEMBERS IN RESOLVING CUSTOMER OR INTERNAL ISSUES.
• RESPONDING TO CUSTOMER INQUIRIES AND NEEDS
• TRAINING SUPPORT TEAM MEMBERS BASED ON NEW REQUIREMENTS AND CHANGES.
• ENHANCING SKILLS AND KNOWLEDGE OF TEAM MEMBERS
• GENERATING PERFORMANCE REPORTS FOR THE SUPPORT TEAM.
• PROVIDING REPORTS TO THE UNIT MANAGER ON SIGNIFICANT MATTERS AND CHANGES
• SWIFT RESOLUTION OF ISSUES AND DELAYS IN PROVIDING SUPPORT SERVICES.
• IMPLEMENTING CRISIS MANAGEMENT STRATEGIES WHEN NECESSARY
• IDENTIFYING PROCESSES FOR IMPROVEMENT AND IMPLEMENTING CHANGES TO ENHANCE PERFORMANCE.
• HUMAN RESOURCE RECRUITMENT PROCESS MANAGEMENT (HUMAN RESOURCE PLANNING, HUMAN RESOURCE SUPPLY, SELECTION, AND RECRUITMENT)
• PROFICIENT IN HUMAN RESOURCE DEVELOPMENT PROCESSES
• ESTABLISHING APPROPRIATE COMMUNICATION BETWEEN INDIVIDUALS AND THEIR JOBS AND IMPROVING EMPLOYEES' JOB COMMITMENT
• IDENTIFYING INDIVIDUAL SKILLS, SELECTING AND INTERVIEWING NEW EMPLOYEES
• MANAGING RESOURCE SUPPLY
• CONDUCTING NEEDS ASSESSMENT, PLANNING, AND IMPLEMENTING TRAINING COURSES
• COLLABORATING IN THE PREPARATION AND DEVELOPMENT OF ALL HUMAN RESOURCES REGULATIONS, CIRCULARS, AND INSTRUCTIONS AND FOLLOWING UP AND COORDINATING IN KEEPING THEM UP-TO-DATE
• REVIEWING JOB DESCRIPTIONS AND PARTICIPATING IN THE DEVELOPMENT AND REVIEW OF JOB DESCRIPTIONS
• IMPLEMENTING IN-SERVICE TRAINING COURSES AND MEASURING TRAINING EFFECTIVENESS
• REGISTERING AND FOLLOWING UP ON ADS POSTED IN EMPLOYMENT CHANNELS
• PARTICIPATING IN JOB FAIRS TO HIRE EMPLOYEES
• CARRYING OUT PERSONNEL PROCES
• RESOLVING COMPLEX TECHNICAL ISSUES AND CHALLENGES.
• CONDUCTING TRAINING SESSIONS FOR TECHNICAL STAFF.
• KEEPING THE TEAM UPDATED ON NEW TECHNOLOGIES AND INDUSTRY TRENDS.
• MANAGING TECHNICAL RESOURCES, INCLUDING EQUIPMENT AND TOOLS.
• COORDINATING WITH OTHER DEPARTMENTS FOR RESOURCE NEEDS.
• COLLABORATING WITH OTHER DEPARTMENTS ON CROSS-FUNCTIONAL PROJECTS.
• ENSURING TIMELY AND SUCCESSFUL PROJECT COMPLETION.
• ADDRESSING CUSTOMER INQUIRIES, CONCERNS, AND FEEDBACK.
• OVERSEEING THE RESOLUTION OF CUSTOMER COMPLAINTS AND ISSUES.
• ENSURING CUSTOMER SATISFACTION AND RETENTION.
• FACILITATING EFFECTIVE COMMUNICATION BETWEEN CUSTOMERS AND THE ORGANIZATION.
• PROVIDING CLEAR AND ACCURATE INFORMATION TO CUSTOMERS.
• LEADING THE CUSTOMER AFFAIRS TEAM.
• ASSIGNING TASKS AND MONITORING TEAM PERFORMANCE.
• IMPLEMENTING CUSTOMER SERVICE POLICIES AND PROCEDURES.
• ENSURING COMPLIANCE WITH SERVICE STANDARDS.
• REGISTRATION AND MANAGEMENT OF OFFICIAL DOCUMENTS OF THE ORGANIZATION.
• CREATION AND MAINTENANCE OF FILES AND INFORMATION ACCESS SYSTEM.
• HOLDING MEETINGS AND APPOINTMENTS.
• PREPARATION OF DOCUMENTS AND ANNOUNCEMENTS.
• MANAGEMENT COMMUNICATION WITH OTHER TEAM MEMBERS.
• SCHEDULING MEETINGS AND DAILY TASKS.
• MANAGE CALENDARS AND WORK SCHEDULES.
• RESPONDING TO CALLS AND EMAILS FROM THE TEAM OR MANAGEMENT.
• MANAGEMENT, ORGANIZATION, AND PRIORITIZATION OF MESSAGES.
• PROVIDING ADMINISTRATIVE SUPPORT TO DIFFERENT TEAMS AND DEPARTMENTS.
• ASSISTANCE IN THE IMPLEMENTATION ASPECTS OF PROJECT IMPLEMENTATION.
• WELCOMING GUESTS AND ORGANIZING MEETINGS.
• USE OF SOFTWARE AND OFFICE TOOLS.
• PERFORM DAILY ADMINISTRATIVE TASKS SUCH AS TYPING, FILING, AND DATA ENTRY.
• SOLVING DAILY ADMINISTRATIVE PROBLEMS AND CHALLENGES.
• COLLABORATE WITH TEAM TO IMPROVE PROCESSES.
• EFFECTIVE COMMUNICATION WITH TEAM MEMBERS AND OTHER DEPARTMENTS.
• MAINTAINING EFFECTIVE COMMUNICATION WITH CLIENTS AND COLLEAGUES