Quality Standard & Hygiene Manager
The K Hotel
Total years of experience :20 years, 4 Months
• Direct and coordinate the company's quality program including the implementation of FSMS ISO 22000:2005, OHSMS 1800: 2007, EMS 14001:2004, ISO 9001:2008 systems and procedures.
• Develop, implement, communicate and manage The K Hotel's Quality Management System and ensure compliance with regulatory requirements.
• Compile Quality control reports, Risk assessment reports, manage nonconformity material discrepancy reports and recommend continuous improvement activities.
• Prepare monthly summaries of quality issues for the Management Representative for presentation to the senior management team.
• Educate and enforce the requirements of the principals of FSMS, OHSMS 18001, EMS 14001, ISO 9001 good practices, sanitation standard operating procedures and personal hygiene programs.
• Work with HoD's to apply pertinent Quality attributes and other quality procedures appropriate to the business objectives
• Promote quality achievement and performance improvement throughout The K Hotel.
• Ensure component calibration is conducted in timely manner without conflict with The K Hotel's quality and regulatory obligations.
• Ensure tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
• Establish, monitor and review food safety objectives. Ensure product meets required specifications.
• Implements ongoing quality improvement processes working with interdepartmental teams.
• Review and improve the existing The K Hotel Staff Quality Record (SQR) database.
• Develop and execute training programs that support The K Hotel's objectives with regard to quality and food safety.
• Work with Logistics to integrate quality standards as part of the Service Level Agreement for core suppliers and, where appropriate, assess supplier return products with failure analysis.
• Issue and manage supplier Corrective Action Reports.
• Support Logistics with annual business reviews of key suppliers.
• Work with Design on new component introduction, alternative raw materials, tooling requirements, test plans and product qualification requirements.
• Communicate and share the company quality philosophy to key personnel in The K Hotel.
• Keep senior management abreast of significant developments identified during quality control activities.
• Investigate and record customer complaints regarding product performance, specifications and reliability.
• Identifies training requirements of Food handlers related to Food hygiene, Personal hygiene, Food safety, HACCP Awareness etc.
• Plans and delivers in-house training programs about Basic Food Hygiene, HACCP Awareness, CCP Monitoring, Public Health Authority- Ministry of Bahrain’s Food Safety requirements etc.
• Develop and execute training programs that support The K Hotel's objectives with regard to quality and food safety.
Internal Quality Auditor:
• To Establishing, Implementing and Maintaining the Quality Management System in accordance with ISO 9001:2008 for quality management system requirements.
• Draw up Internal Quality Audit Schedules, conduct the audit and call for the Management Review.
• Responsible for ensuring the promotion of awareness of customer requirements throughout the organization.
• Upkeep the Quality Manual and co-ordinate the amendments to any part of the manual & Re-issue the manual after making reasonable number of changes to the manual.
• Responsible for overall coordination of controlled documentation within the company.
• Responsible for coordinating document change orders (DCO), facilitates review, approval, and retention of Risk Management documents
• Co-ordinate with the certifying body and other external parties on matters relating to the quality system.
• Finally I have to report to the Top Management regarding performance of the Quality Management System and any need for improvement.
HR In Charge - Recruitment:
• Recruiting and staffing locally and internationally
• Organizational departmental planning
• Performance management and improvement systems
• Employment and compliance to regulatory concerns regarding employees
• Employee on boarding, development, needs assessment, and training
• Acquiring new Corporate Business to the company,
• Maintaining the existing relations ships with the corporate and reduce the attrition level of existing customers.
• I take care of after sale support and conduct various activities to promote our business.
• Marketing ISO certification consultancy (ISO 9001 - QMS, 14001 - EMS, 18001 - OHSAS, 22001, HACCP, 27001 - IT Security
• Energy Management - Auditing and Solutions
• Training - Industrial, Safety, Managerial Training, Environmental Auditing, & ERP Solutions in Qatar
• Customer service
To Enhance and Contribute in the Growth of the Company through Business Development, smooth flow of financial and non-financial transactions at the branch level, Revenue Generation, Profit and Cost Management, Customer Acquisition and Retention.
• Managing the relationship with the corporate.
• Handling NCA (New Corporate Acquisition), NCOR (New Customer but Old Relationship) and ERV (Enhanced Relationship value) of salaried customers.
• Leading a team of 3 Business Development Executive and 15 Senior Sales Executive to achieve my Target numbers.
• Give class room training to my team.
• Do cross sales to achieve more revenue.
• Activate dormant accounts/relationships.
• Coordinating month on month salary credit for the Corporate
• Handling clients, Proposal making, budgeting etc.
• Distribution of work among the field. Making Presentations.
• Planning and preparation of allocated projects including resources.
• Allocation of work to the Freelancers.
• Assisting in Freelancer Management.
• Execution of fieldwork within specified time frame with desired quality.
• Monitoring the progress and quality of fieldwork on day-to-day basis.
• Communication with the Researcher on project status as well as closure.
• Training of Freelancers on particular projects.
• Retaining the Freelancers on the projects.
• Looks after the payment of Freelancers on the assigned projects.
• MIS preparation and reporting.
• Monitoring the budget for each and every job.
• Monitoring the dispatch schedules.
• Handling the clients during the quality checks.
• Done Customer satisfaction survey among the Shoba, Mantri construction at Bangalore.
Master of Business Administration (Marketing & Human Resources), from Karpagam Arts & Science College, Coimbatore, Tamil Nadu, India.
Bachelor of Commerce, from Chinmaya Mission College, Thrissur, Kerala, India. Major: Commerce, Travel & Tourism