Muhammad Shoaib

• Oversaw the entire IT infrastructure, including network, servers, storage, cloud platforms and security systems to ensure
operational efficiency and strategic alignment with business goals.
• Led a team of IT professionals, including network engineers, system administrators, and IT support staff, to maintain
operational excellence.
• Assessed current systems and identified areas for improvement, leveraging new technologies to optimize operations.
• Created road maps for infrastructure upgrades, maintenance, and expansion projects.
• Oversaw network components, including SD-WAN, switches, and ensured efficient connectivity across all locations.
• Implemented and enforced security policies to safeguard company data and prevent unauthorized access.
• Delegated tasks, led project timelines, and conducted performance reviews based on KPIs.
• Direct vendor relationships, negotiating contracts worth over $500, 000 for hardware, software, and service agreements
Coordinated with cross-functional teams and stakeholders to ensure infrastructure met the needs of various business units.
• Oversaw procurement and lifecycle management of IT assets, ensuring effective budgeting and resource allocation.
• Monitored infrastructure performance and conducted regular assessments to proactively identify and resolve issues.
• Implemented optimization measures to reduce downtime, improve system response times, and maximize resource utilization.
• Developed and managed the IT infrastructure budget, forecasted expenses, and identified cost-saving opportunities.
• Analyzed expenditures and tracked costs to ensure adherence to budget while identifying areas for financial efficiency.
• Evaluated and recommended cost-effective infrastructure solutions, balancing performance with budget constraints.

• Worked as an IT Technical Assistant Manager with responsibilities of Data Center Administration, Network Administration,
and SAP S4Hana Administration.
• Collaborated with project teams to collect requirements, analyze needs, scope, plan, and implement projects in coordination
with client executives.
• Coordinated IT procurement activities by liaising with local vendors and analyzing requirements.
• Assisted in the administration and maintenance of the organizations IT infrastructure.
• Monitored system performance and ensured the reliability, security, and optimal functioning of IT systems.
• Coordinated with vendors for IT hardware and software procurement, maintenance, and support.
• Led and oversaw the IT support team, overseeing daily operations of the IT helpdesk.
• Provided guidance, training, and conducted performance evaluations for IT staff.
• Ensured timely and effective resolution of user issues and service requests, while assisting in planning and executing IT
projects.
• Ensured projects were completed on time, within scope, and within budget.
• Coordinated with various departments to understand their IT needs and provided appropriate solutions.
• Assisted in developing and enforcing IT policies and procedures to ensure smooth operations.
• Conducted regular audits to ensure compliance with relevant regulations and standards, maintaining data integrity and
security. Demonstrates progressive responsibility and a solid track record of managing complex IT projects.
• Led and managed the SAP technical and functional teams.
• Oversaw the daily operations and maintenance of SAP systems, ensuring stability, security, and optimal performance of SAP
applications.
• Provided technical support for SAP modules, including FI/CO, SD, MM, EWM, and others.
• Assisted in planning and executing SAP projects and implementations to meet organizational goals.

• Worked as a Systems and Network Administrator with responsibilities of server administration and network administration.
• Ensured system stability by delivering accurate, timely, and efficient solutions as per SLA, while coordinating with vendors
and external support.
• Gained hands-on experience with SAN/NAS and other network-connected storage technologies, including Huawei, IBM,
QNAP, and WD.
• Installed and upgraded antivirus products and proactively applied patch management to secure company data from viruses,
threats, and vulnerabilities.
• Analyzed and proposed cloud offerings for existing on-premises systems and solutions.
• Prepared migration strategies and project plans for cloud migrations.
• Performed firewall migration and production storage migration for all VMs and storage LUNs.
• Analyzed technical requirements and proposed infrastructure cost-control measures along with resilient business and
application solutions.
• Managed data center operations, overseeing both virtual and physical infrastructure, including servers.
• Prepared network status reports, standardized and automated processes, and implemented monitoring through scripting
technologies.
• Deployed and administered Office 365 solutions in production, utilizing features such as Intune, Azure AD, MFA, ATP, and
Rules.
• Defined procedures, processes, and knowledge bases to support issue resolution and ensured full lifecycle management of
assets and maintenance activities.

• Served as a key part of the desktop team, addressing all desktop-related issues and actively contributed to regular
documentation for updating the knowledge base.
• Provided network support across a variety of operating systems, installed and configured computer network equipment, and
maintained network connectivity for all computer workstations.
• Deployed new machines, including the installation of operating systems, standard software, and online ticketing systems.
Maintained hardware, including networks, desktops, printers, and other peripheral devices, along with associated software.

• Coordinated and managed IT support operations, ensuring efficient resolution of technical issues and seamless support for
end-users across the organization.
• Added, removed, or updated user account information and reset passwords.
• Diagnosed hardware and software problems and replaced defective components.
• Installed and maintained HPE ProLiant servers.
• Provided support for file sharing, printer sharing, and remote access.
• Ensured the office was stocked with necessary supplies and all equipment was working and properly maintained.

• Provided technical support for desktop systems, including installation, configuration, troubleshooting, and maintenance of
hardware and software.
• Attended and participated in meetings, conferences, and other events both inside and outside the organization.
• Provided services as part of the network and desktop support team, including troubleshooting, LAN, and WAN support.
• Assisted users in resolving technical issues ensured system functionality and maintained seamless IT environment for end -
users.