Consultant/Project Manager
Societe International De Telecommunications Aeronautics (SITA)
Total years of experience :18 years, 6 Months
Key Responsibilities:
• Transition manager anchoring activities from Knowledge transfer to Steady state
• Billing Operations manager, owning SLAs, Reporting, planning, co-ordination, resolution of production issues
• Process consultant owning application streamlining, reducing bottlenecks and automation initiatives
• Owning contingency planning for schedule slippages and presenting recovery strategies
• Account mining, Business development, Client Relationship management
• Costing, Scheduling and staffing for new initiatives and CRs
Achievements:
• Reduced Monthly Billing cycle from 27 to 22 days via automation, scheduling and streamlining initiatives
• Changing Maintenance Release frequency to Monthly from Quarterly, enabling quicker turn-around for business teams
• Proposals presented by me, translated into increased business ($1.5 million to $ 2.5 million in 3 yrs)
Revenue Planning and Forecasting system for Emirates Cargo -
Initiation, Formulate Business case for funding, Plan Business analysis approach, Stakeholder analysis, Requirements elicitation via workshops, interviews, brainstorming etc, Manage Solution scope, Organize requirements based on criticality-priority-dependency into Phase 1 and phase 2 release, Prepare artefacts for Requirements specification (URS, BSD, Wireframes), Manage Requirements approval process (requirements walk-through, change management, signoff), Requirements walkthrough with technical and testing teams,
Events Management System for Emirates Holidays -
Vendor management, Package evaluation and selection, Prepare specifications for Package customization as per business needs, Interface analysis and integration with legacy financial systems.
Incentive Management System for Emirates Airlines -
Specification for business critical enhancements for the existing system
• Understand expectations for the Travel ERP Product and sort through the chaos and ambiguity of what is communicated by stakeholders/users and extract concise information, thereby facilitate scoping.
• Planning and Scheduling of Requirements Analysis Artifacts into Work Packs to identify dependencies and scope for parallel development
• Solution Analysis, High Level Design and Architecture
• Anchoring Requirements gathering sessions with stake-holders
• Played a pivotal role in the definition of Inventory, Pricing and Product Set-up modules within the ERP product (including interfaces with Airlines, Packages around Airline Inventory)
• Requirements Elicitation for the Business Analyst team
• Development of use-cases, Wireframes, Activity diagrams, BDD.
• Manage requirements review and sign-off process
Airlines Flight Operations Application
Key Responsibilities:
• Due Diligence, Requirements gathering, scope definition, functionality analysis, cross functional team interaction, migration roadmap definition via meetings/workshops with SMEs, Product managers and stakeholders
Achievements:
• Delivered Functionality Handbook serving an a functional bible for the migration
• Key member of the team that defined migration strategy and roadmap
Business Analyst for Billing & Invoicing system
Key Responsibilities:
• Due-diligence, Requirements gathering, scope definition, understanding application platform and functionality, Billing cycle schedules, system pain points, maintenance schedule
• Proposal formulation and costing (transition & takeover roadmap with minimum risk to monthly Billing & Invoicing)
Achievements:
• Proposal enabled MindTree to win the deal and sign a 3 year contract with SITA
• Key member of the contract and SOW negotiations team
• Winner of the MindTree SPOT award for winning the deal and assimilating the team in time for the transition
Business Analyst for Airline Reservations system
Key Responsibilities:
• Requirements gathering, GAP analysis, mapping between the As-Is and To- Be system, via work-shops, meetings with SMEs, stake-holders and division heads
Achievements:
• Key member of the Sales team, which enabled SITA secure the deal from Malaysian Airlines, to upgrade their system to the SITA - RES system V3
Business Analyst for Billing and Invoicing system
Key Responsibilities:
• Requirements gathering & elicitation, use-case analysis, functionality documentation for the Central Invoicing system
• Application hand-over presentations and end user training
Achievements:
• Formal sign-off on scope and requirements from the client
• Winning new business in the form of CRs for change and new requirements
Business Analyst for Budget.com website enhancement
Key Responsibilities:
• Requirements gathering for the new Personalization feature implemented for the website
• Requirements gathering for the Dunkin Donuts campaign
Achievements:
• Timely submission of Requirements enabled delivery of Dunkin Donut Release before the festive season in the US
Market Research Analyst
Key Responsibilities:
Market Research via one to one interviews, telephone calls and email survey on the “Future of Captive BPOs in India”. Covered BPOs in various industries like Automobiles, IT, manufacturing, Health care etc.Trend analysis, charting for the collected data
Achievements:
Successful submission of the Research Report within time-lines to Forrester, India
Masters in Business Administration (MBA) from Symbiosis International university. Majored in Information Technology and Marketing, specializing in Business Application Management. Was among the top 3 students in the 2nd Year and secured the day zero campus placements
Bachelor of Engineering Degree from Mumbai University Passed with First Division