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Shokry Khalil, Area Manager | Multi-Unit Operations & Business Development

Shokry Khalil

Area Manager | Multi-Unit Operations & Business Development·Piccola Milano and Alto Restaurant Kuwait

Kuwait

High school or equivalent, Commercial And Economic Laws

Work experience

Total years of experience: 13 years, 3 months

Area Manager | Multi-Unit Operations & Business Development

May 2026 - Present

Piccola Milano and Alto Restaurant Kuwait

Al Kuwait, Kuwait

May 2026 - Present

• Oversee daily operations across multiple branches to ensure smooth workflow, operational excellence,
and brand consistency.
• Lead, train, and supervise store managers and teams to achieve company objectives and maintain high
performance standards.
• Monitor sales performance, KPI achievements, and profitability across all assigned locations.
• Develop and implement operational strategies to improve productivity, customer experience, and
revenue growth.
• Ensure compliance with company policies, health & safety regulations, and operational procedures.
• Analyze P&L reports, control operational costs, and optimize branch performance.
• Manage staffing, scheduling, recruitment, and employee development for all assigned branches.
• Coordinate with suppliers, logistics, and support departments to ensure efficient stock availability and
operations.
• Handle customer escalations and maintain exceptional service standards across all locations.
• Conduct regular branch visits, audits, and performance evaluations to identify improvement
opportunities.
• Support marketing campaigns, promotions, and business development initiatives to increase sales and
customer engagement.
• Drive team motivation and create a positive work culture focused on operational excellence and target
achievement.

Company industry:
Catering, Food Service, & Restaurant

Operations and Sales Manager

December 2023 - April 2026

Läderach

Al Kuwait, Kuwait

December 2023 - April 2026

• Responsible for the B2B sales, identifying and securing high-value corporate partnerships that
increased annual revenue for Kuwaits highest profile corporates (banks, oil & petroleum
companies and Amiri Diwan...).
• Controlling operational budgets, consistently meeting and exceeding targets, increased sales by
30% through strategic upselling, team coaching, and enhanced customer experience.
• Managing full sales lifecycle of B2B, from initial prospecting and high-level negotiations to contract
finalization and post-sale operational fulfillment.
• Streamlining functions of 3 boutiques, from chocolate Freshness checks to inventory
replenishment.
• Ensuring all locations adhere to strict Swiss quality standards and local food safety/HACCP
regulations.
• Cultivated long-term relationships with key corporate clients, ensuring bespoke service delivery
and consistent repeated business.
• Managing labor budgets and optimizing staff scheduling to ensure peak customer service without
excessive costs.
• Partnering with production (in Switzerland) to ensure seasonal products arrive on time.
• Monitoring inventory turnover to minimize waste, given the short shelf-life of their fresh products.
• Led operational readiness for peak high-demand periods (Valentines Day, Ramadan, Eid).

Company industry:
Retail & Wholesale
Job role:
Sales

Restaurant & Catering Manager - Opening Team

October 2023 - December 2023

Pasha Coffee,

Al Kuwait, Kuwait

October 2023 - December 2023

Company industry:
Hospitality & Accomodation

Restaurant & Catering Manager

June 2021 - October 2023

Angelina Paris,

Al Kuwait, Kuwait

June 2021 - October 2023

• Provide Catering Services to embassies and High-end luxury brands (Dior, Chopard, Loewe,
Gucci...).
• Operating all functions for social and corporate events and providing them with all available
facilities, setups and service.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Present action plans and analytical studies to manage and work on achieving them.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Control operational costs and identify measures to cut waste.
• Regularly review product quality and research new vendors.
• Appraise staff performance and provide feedback to improve productivity
• Recruit, Train new and current employees on proper customer service practices.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Restaurant Manager - Opening Team

April 2020 - January 2021

Dar Hamad Restaurant,

Al Kuwait, Kuwait

April 2020 - January 2021

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Events Executive - Opening Team

September 2015 - January 2020

Dar Hamad Restaurant,

Al Kuwait, Kuwait

September 2015 - January 2020

• Send Quotations and offer letter to the customers and Ensure prompt responses for all enquiry
through telephone or emails.
• Develop sales opportunities and maintain strong client relationships.
• Manage and coordinate all corporate and private events from planning to execution.
• Handle VIP meetings and maintain relationships with government entities and embassies
• Ensure high-quality customer service and seamless event operations.
• Coordinate with internal teams to deliver successful events.
• Achieving company objectives in sales, service, quality, appearance of facilities, sanitation and
cleanliness through training of employees and creating a positive productive working environment.
• Ensure that all food and beverage are served in our standards.
• Operating indoor and outdoor catering services for VIP clients (Amiri Diwan, Ministries,
Embassies).

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Supervisor

September 2012 - September 2015

Lenôtre Paris Restaurant (MMC), Marina Mall & Al Fanar Mall.

Al Kuwait, Kuwait

September 2012 - September 2015

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
• Regularly reviewing product quality.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Supervisor

September 2012 - September 2015

Lenôtre Paris Restaurant (MMC),

Al Kuwait, Kuwait

September 2012 - September 2015

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
• Regularly reviewing product quality.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Education

Sensate LLC

July 2025

July 2025

High school or equivalent, Commercial And Economic Laws

Egypt

Zagazig University

June 2008

June 2008

Bachelor's degree, Civil Law

Egypt

GPA (rating): Good

GPA (rating): Good

Al Zagazig University

June 2008

June 2008

Bachelor's degree, Commercial And Economic Laws

Egypt

Al Zagazig University

June 2008

June 2008

Bachelor's degree, Commerce And Law

Egypt

Skills

Communication Skills
Expert
Communication Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Quick Learning
Expert
Quick Learning
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Team Leadership
Expert
Team Leadership
Expert
Leadership
Expert
Leadership
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CHAIN RESTAURANTS
Intermediate
CHAIN RESTAURANTS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
Marketing
Expert
Marketing
Expert
Training
Expert
Training
Expert
Catering
Expert
Catering
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Quick Learning
Expert
Quick Learning
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Fire Fighting Training Course

Training
Sequence of service and service standard training
Dar Hamad
Nov 2015
Restaurant & Banquet customer service training
Dar Hamad
Dec 2015
Fire Fighting Training Course
Kuwait Fire Service
Apr 2017
Leadership and Team Work
MMC
Jul 2019
Food Safety Training
MMC
Aug 2019
Time Management
MMC
Sep 2019

Hobbies and interests

shopping and Cars