Business Head and Operations Manager
FUTURE RETAIL LTD.
Total years of experience :29 years, 0 Months
Business Development
Strategic Planning & New Business Avenues
Conduct Periodic Business Review
Merchandise & Inventory Management
P&L Management and OPEX controls
Audits & Checks
People Management
Relationship Management
Achievements & Milestones:-
Entrusted to lead a large team of over 140 people; handling business volume of Rs.110 Cr.
Spearheaded 3 new store openings and several store renovation projects of Ezone, Big Bazaar and Central formats.
Pivotal in growing revenue by 19%, margin by 15%, conversion by 45%, NOB by 16%, & walk-ins by 26%.
Instrumental in revenue growth of 27% with 40% increased margins in Big Bazaar stores.
Successfully controlled; fixed & variable expenditure by 23% and attrition by 11%.
Optimized inventory levels as per norms. Reduced DAD across all formats, providing cleaner platform for future.
Continued improvement of OPS ratings by 26%, taking stores to next level; surpassed IAR scores beyond 90%.
Business analysis, forecasting
Customer Relations
Gain customer insights, Set buying plans
Assortment planning
Market Research, Competition Analysis
Generate MIS. provide visibility
Formulate, Implement Best Practices in merchandising,
Plan merchandise movements
Inventory Analysis, Managing Stock Turn
Vendor relations, secure marketing budgets, seek inputs
Managing process accuracy
Ensure financial discipline, minimize discounts
Achievements & Milestones:-
Instrumental in achieving revenue growth of 35% and margin growth of 23% in 2013-14, with markdown reduction to 3%.
Controlled customer resolution TAT to 5 days
Implemented best practices in display, down-stock, POSM, offer stacking, cross-promo, new launch & movement processes.
Initiated best practices in warehouse, for storage, product tagging, product info recording; benefiting future use of info, for CRM tracking, DAD reduction, and observing statutory compliance.
Pivotal in proposing breakthrough solution of city warehouse set-up for tech products, which contributed 50% of business volume. This change, drastically improved fill rate-time, store margins, customer conversion; further reducing transport/manpower cost & store inventory.
Sales & Revenue growth
Dealer / Key Account Management,
Strategic Channel networking
Brand/product management
Go to Market, Customer Relation
Competition mapping.
Plan / Manage local marketing activities.
Team Management
Achievements:-
Instrumental in network expansion- width & depth. Increased Brand visibility through merchandise & VM display across prominent shops.
Sales & Revenue growth
Dealer / Key Account Management,
Understand local dynamics & expand channel network.
Create better Brand/product visibility
Plan / Manage local marketing activities.
Customer Relation
Competition mapping.
Team Management
Achievements:-
Awarded with "Rowan Star" for Innovative Thinking & Sales Performance
Distributor Management
Direct dealer channel networking
Market & competition mapping
Distributor network expansion
Organize sales promotion activities
Manage team of brand promoters
Achievements:-
Received 4 Promotions, during the tenure
Received Recognitions & Awards, three times during the tenure.
"Bhide" Award for highest marks in ORGANIC CHEMISTRY within the batch