Facilities Coordinator
Rocky Real Estate
Total years of experience :12 years, 2 Months
To handle complaints related to maintenance issues from the tenants.
To coordinate with (Electrician, Plumber, Carpentor, & AC) Technicians in scheduling & assigning jobs related to complaints received from tenants.
To arrange material requested by technicians for completing their job.
Coordinating with Engineers related to major complaints like electrical, plumbing, carpentry and accordingly processing it for the approval request from the GM.
Making sure the complaint is attended by the technicians and finish it at the earliest without delaying and not causing inconvenience to the tenant.
Preparing monthly report of completion & pending jobs of individuals technician
Preparing bills related to technician for the process of LPO.
Handling LCL and FCL Shipments.
Creating Jobs Files and updating in the system for all import shipments.
Preparing NOC Documents and getting invoice from Shipping Liners for the containers
Uploading Manifest in Dubai Trade.
Doing Manifest NOC Linking in Dubai Trade.
Passing Cargo Transfer in Dubai Trade.
Emailing Cargo Arrival Notification to customers/
Making sure customer is aware of warehouse handling charges and storage charges as per the agreed terms and conditions applied to their shipment.
Checking all invoice packing list, Certificate of Origin, Bill of Lading and all shipping documents.
Doing costing for each shipments of customers and updating in Job profile.
Answering queries and complaints of customers through phone and emails
Handling Domestic, International Express and Freight shipments.
Ensuring the proper and timely movement of shipments information, while complying with any internal and external requirements. In addition, developing and maintaining relationships with operations and customers to guarantee the timely delivery of shipments.
Understanding of the Operational Dept. and their basic freight process flow like Requesting and Return of Empty container, Stuffing container with cargo, Delivery Full container to port, Export/Import Clearance, Terminal Vessel Operation.
Understanding of Incoterms.
Managing client and keeping them up to date with their shipment status.
Preparing express, freight quotations for cash & account clients for all the incoming queries.
Coordinating with operations team and arranging collection of shipment and ensuring delivery of the shipment on timely manner.
Coordinating with Operations for the shipments which are held up in Customs.
To ensure payments are being made on time and clients account is not been blocked.
Meeting with Real Estate Property Companies for the availability list of Flats, Offices, Villa for Rental or Sale.
Abiding RERA (Real Estate Regulatory Agency ) rules and regulations.
Advertising details of property through social website like Dubbizle, Property Finder
Understanding client needs and provide appropriate property.
Monitoring performance of my team members.
Maintaining List of number of other RERA Brokers through which leads can be generated.
Maintaining and Tracking Daily Report of Sales through Sales Executives.
Making cold calls and develops follow up on leads.
Highly skilled in collecting on past due customer accounts, including resolution of discrepancies.
In-depth knowledge of different collection methods and severance process.
Daily Monitoring and suggesting the required action for High value Customers.
Research regarding unsettled account balance that is completely or partially unpaid.
Ensure follow up by mail and phone to customers on felonious payments.
Investigate customer’s accounts and documents methodically.
Punch all information about collection action of account into billing system.
Resolve inconsistencies and prepare adjustments.
Coordinate with higher management in the collection department.
Answer customer inquiries about account status.
Evaluate accounts denied for payment and poorly paid accounts.
Verify payment information adjustments to manager.
Acquired Certified Trade & Logistics Professional from Dubai Trade. The Above Certified in brief: a)Introduction to Trade b)Export Process. c) Import Process. d) Transshipment, Multi-Modal Transport &Chartering. e) Freight Forwarders, Logistics & Supply Chain, Customer Service f) E-Mirsal 2 system:Digital Certificate, Mirsal 2 declaration types,how to submit and Pay. g) DP World Payments.
Acquired Certified RERA License ( Broker number 35148 )