Shruti Saxena

• Providing personalized luxurious service and offering access to private lounges and transportation on the tarmac.
• Contributed to brand reputation by maintaining high standards of customer service during peak hour.
• Enhanced customer satisfaction scores by 25% by streamlining service processes and reducing response times.
• Enhanced the customer service experience by addressing inquiries with up-to-date knowledge and effectively referring customers to the
appropriate team members.
• Enhanced administrative processes by reducing processing errors by 25% by implementing new workflows.

• Handled daily operations for an airport serving over 10, 000 passengers per month.
• Liaised with check-in, transfer desk and other related areas for the smooth acceptance of passengers.
• Optimized administrative processes, enabling more efficient document workflow that bolstered productivity.
• Demonstrated exceptional customer service through make reservations and other related tasks.

• Managed and controlled check-in counters and boarding gates.
• Developed a streamlined document filing system to ensure the flight operations ran efficiently.
• Managed financial transactions of flight operations.