Operation Manager
Florida Global Trading LLC
Total years of experience :10 years, 9 Months
- Take the RFQ's and send the inquiries to the suppliers worldwide
- Make decisions on the basis of the prices we receive from them to find out which is best as per the client's requirements
- Finding out the feasibility of supply of different items
- Building the quotation accordingly
- On receiving the Order, place the orders while making the payments as needed in advance and get the material to the warehouse at least 1 week before the due date given to the client
- Checking the material once it is arrived in and also when it is ready to be shipped to the client's facility
- Following up with the client whether they have received the material and getting their feedback
- Taking responsibility from the day of Quotation till the date of delivery to the end user
-Contacting Customers over phone or via email
-Grabbing complete information regarding their travel plans
-Searching for the best possible option
-Discussing the travel plan with the customer
-Educating the customer with all pros and cons of certain travel packages
-Filing all the information properly about the customer to book their tickets and Hotel rooms and rechecking it before finalizing the booking.
-Making Payment online
-Coordinating with the Hotels and ensuring good quality services so that customer will not face any inconvenience while their visit
-Managing Records & Reports
-Follow up customers for any future travel plans
Job Responsibilities-
• Smart Classes
• Maintaining Interactive Learning Environment
• Planning Lectures
• Syllabus Coverage within the time limits
• Maintaining Decorum in the lecture hall
• Training & Guiding all the Junior Faculties
• Supervising Examinations
• Managing Records & Performance Reports
• Organizing Cultural Programs
TALKTALK UK Process
Job Responsibilities-
• Handling Inbound/Outbound calls
• Resolving Queries & Complaints
• Troubleshooting
• Running Line Tests
• Sending Engineer on the site
• Generating Escalations
• Making Bill Payments
• Introducing TalkTalk Products & Services
• Updating Accounts after a full security check
• Maintaining Records/ Putting notes
• Tracking Shipments
• Minimizing CHT(Call Handling Time)
• Increasing CSAT(Customer Satisfaction)
• Closing calls while making customers satisfied.
Achievements-
• Many times earned the best performer award on the floor on the basis of my high CSAT.
• Earned incentives on making sales during inbound calls.
- To introduce the product to the customers passing by.
- Informing about the health benefits of consuming Garlic Butter.
- Preparing the Toast pieces to offer them to taste the product.
- Informing about purchasing cost (Up selling).
- Convincing the customers to purchase it.
- Reporting to the Marketing Head about the quantity left and Sales made for the day.
Pursuing through Distance Learning programme.
It was a four year programme in which I was taught the basics of working of IT Industries in different segments. I have read in-depth about different Job profiles from lower level to the top level management, their responsibilities, authorities and their role in an Organisation.
