Operations expansion - Supply chain
Fetchr
Total years of experience :11 years, 0 Months
- Setting up different departments determined by the scale of operations
- Identifying open positions and vigilantly hiring to fulfill those positions
- Training newly hired managers, leaders and staff intensively in regards to company’s systems, policies, and procedures
- Kick starting operations and assigning each operational task to respective departments along with their KPIs
- Overseeing operations while training and analyzing overall and departmental performance based on respective KPIs
- Analyzing data and reporting to higher management
- Managing overall expansion project progress by all means
- Communication channel between all the departs
- Handling escalation related to any order coming from client and customers
- Uploading, editing and deletion of any order information
- Order related monetary disputes and refunds
- Handling damage, theft related issues
- Order status verification, correction, root-cause analysis, and investigation
- Monitoring daily KPIs of all departments within operations
- Handled last mile operations - picking, sorting, load balancing, Delivery schedules, dispatch management
- Handled first mile operations - inbound pickups schedules, client schedule management and communication
- Fleet management
- Process implementation and training
- Maintaining overall operations performance and reporting with action plans if KPIs did not meet
- Taking necessary measure in case of emergencies
Responsible for the operations side of the actual physical logistical and distribution part of the business. In charge of making sure that a busy operation of 30 drivers runs smoothly.
Duties:
•Last mile delivery management.
•Coordinating freight operations on a day to day basis.
•Maintaining regular contact with major client accounts.
•Managing a diverse transportation team.
•Negotiating with local, national and international freight forwarders and couriers.
•Managing a large and distributed work force.
•Participating in the recruitment and selection of staff.
•Defining & developing compliance strategies.
•Effectively managing vehicle and fleet resources to ensure deliveries reach customers on time.
•Providing technical direction and support to customers.
•Receiving and overseeing the unloading of goods.
Symbiosis College - Pune University (India) - (June 2010 - May 2013) Bachelors in Commerce - Major in Business Administration
Italian Missionary School - Port Sudan, Sudan Higher Secondary School Certificate
