Shyla Socorro Santos

● Answer telephone, screen and direct calls
● Preparing the Daily reports.
● Preparing monthly income reports.
● Provide information to callers
● Deal with queries from the patient
● General administrative and clerical support
● Preparing letters and documents.
● Receive and sort mail and deliveries
● Schedule appointments and meeting of the Board members.
● Maintain appointment diary either manually or electronically
● Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of claims for an organization.
● Acts as a liaison between the organization, its insurance provider and agents, claimants, and policy holders regarding the status and eligibility for coverage for all relevant claims.
● Reviews claims to make sure that billing requirements are met, updates accounts as necessary, answers inquiries, and makes recommendations for resolution.
● Responsible for Collections/Processes Insurance payments
● Fulfill all reasonable requests from patients to ensure their comfort, satisfaction and safety
● Provide Medical reports, as required to the insurance company.
● Carry out instructions given by the management team and head office