Head Receptionist- Head Hostess- Food and Beverage Ambassador
Atlantis the palm dubai
Total years of experience :9 years, 0 Months
⦁ Direct daily administrative opened relating to appointment booking, cancellations, confirmations and enquiries.
⦁ Respond to client telephone calls while ensuring the provision of an excellent service.
⦁ Ensure the provision of excellent customer service when delivering mails and arranging couriers.
⦁ Performed general administration such scanning, faxing, filing etc..
⦁ Attended meeting to provide administrative support to senior leads.
⦁ Dealing with email enquiries.
⦁ Data entry (sales figures, property listing).
⦁ Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
⦁ Schedule dining Reservations and arranges parties or special services for diners.
⦁ Accept and organize reservations, and prioritize reservations to accommodate customers.
⦁ Directs and instructs service team on customer needs to ensure customers receive fast and quality service from the moment they arrive.
⦁ Make sure everything is going smoothly throughout the operation.
⦁ Responsible of doing the opening and Closing of the restaurant (Prepare the bills, Do The Reports).
⦁ Working with call center, for room reservation, t ickiting.
⦁ Provides support with scheduling, calendar maintenance, meeting minutes
⦁ Manages administrative duties with minimal supervision, including project coordination
⦁ Processes purchasing requests, payments and expense reimbursements
⦁ Organizes and coordinates meetings/conferences
⦁ Conducts data entry and analysis
⦁ Compile, type, edit and distribute any correspondence/information according to general directions received.
directs and instructs service team on customers needs.
dealing with suppliers and attract potentiol partners
identify new tools and technologies to better serve the customers
develop procedures and agents, policies and standards.
create engaged and facilitate organic growth.
resolves complaint and following up to ensure resolution.
Ensure high levels of customer satisfaction.
cross sell products.
build a trust relationship with Clients
expected graduation on july 2021
2 years of English literature
in 5 levels in
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