siddhi kartik sagar

• Contact potential or existing customers to inform them about a product or services served by Finpro commercial broker
• Answer questions about products or the company
• Ask questions to understand customer requirements and eligibility
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales by providing alternative way of finance
• Keep records of calls and sales and note useful information

• Contact and identify the reason of default and follow-up for repayment from customers by phone
• Tracing the customer by various techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.
• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
• Overcome stalls and objections & suggest money sources for debt payment.
• Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.
• May advise management regarding collection strategy effectiveness for various portfolios.
• May help resolve higher level disputes.
• Take escalated calls from level I and II collectors.
• Performs other duties as assigned.
• Updating actions in excel and debts collections system to follow-up and actions against each assigned leads.
• Sending legal notice to customer by email if customer has refused to pay or non-contactable.

• Daily stock updating into the stock entry system - Wingold application
• Assisting customer as per their need and requirements
• Advising customers on products and helping them to choose the most suitable
• Take payments for goods and issue receipts and guarantees.
• Use of computer systems to manage customers’ accounts in tally software and control stock.
• Counting and calculation of daily collection as per receipts vouchers and tally accounting system.
• Managing annual leaves of staff, salary transfers by wps and salary certificate request.
• Assisting the customer by emails and telephonic communications.

Making follow-up calls and conferences with heads of companies to help the customers services into their work cycle.
 Meeting with decision makers in different companies and finding their needs and wants and delivering structured
plans to suit their needs.
 Assist clients in making informed decisions.
 Undertake all administration tasks for the senior planner and coordinating with the head-office.
 Attend Networking events to generate leads and follow up with potential customers.