Senior IT System Engineer
Webcor Group
Total years of experience :13 years, 4 Months
-Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
-Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
-Monitor performance and ensure system availability
-Monitor system resource utilization, trending, and capacity planning
-Provide Level-2/3 support and troubleshooting to resolve issues
-Implement and maintain virtual Infrastructure using VMware (ESXi) and Microsoft ( Hyper-V) products.
-Select and implement security tools, policies, and procedures.
-Maintain the cisco telephone system and configuration and all PSTN lines.
-Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
-Liaise with vendors and other IT personnel for problem resolution
- Serves as primary contact for all contracted companies servicing informational systems.
- Maintain a sufficient inventory of all office & computers supplies.
- Understand all the department working procedures and perform the related tasks as described.
- Performs the department financial budget for monthly IT purchases.
- Maintain all users access requests and authorizations (Windows, Internet, etc...)
- Respond to all users requests and provide them with adequate support.
- Perform coordination and related tasks of IT projects as assigned.
- Managing, setting up, & administering active directory objects and users existing ID’s, accounts, data, networks, ..
- Troubleshoot running client server applications.
- Maintaining data backup and assures security policies implementation.
1-Microsoft Dynamics, CRM 4.0 Applications (April 2010) 2-Certified Associate in Project Management ,CAPM (Expected July 2010) 3-Designing a Microsoft Office Enterprise Project Management (EPM) Solution (June 2010) 4-Dean’s Honor List (Global University, Spring 2010) 5-Excellence Course Performance (Marketing Principles, Fall 2009) 6-Excellence Course Performance (Consumer Behavior, Fall 2009)
Dean’s Honor List (Global University, Spring 2010) Excellence Course Performance (Marketing Principles) Excellence Course Performance (Consumer Behavior)