siddiq ali

IT Senior Specialist at Hcl Technologies

• Saudi Arabia - Jeddah
• My current job since April 2023

 Performed Services, upgrades, patches, and installs. Maintained daily smart-hands of Network operations and client hardware, remote access infrastructures.
 Utilized ITSM (Remedy) Footprints & Service Now system to send/receive service/Incident request.
 Provided technical support and service at a corporate level including equipment recommendations, Installations, configuration, Testing, Training, Troubleshooting, repairs, moves and upgrades.

 Assisted End user with the functional operation of company-provided hardware and software
 Setup and maintenance of VPN connection using Checkpoint, Global Protect and WatchGuard devices between multiple locations and troubleshoot and connectivity.
 Supported corporate high-Level meeting with connections on different platforms.
 Support new hire onboarding’s to include orientation.
 Asset Control and accountability of IT equipment’s using Service Now
 Installing and configuring computer hardware operating system and applications.
 Printers Management (LaserJet, Dot Matrix and Label Printer)
 CCTV Installation and Maintenance
 Access Control (Fingerprint, Hand Punch) Management
 POS Installation and Maintenance
 Managing IT Service Desk
 Microsoft Surface Hub Installation and Configuration Setup
 Managing Warehouse IT operations
 RF Scanners Installation, Troubleshoots and Maintenance
 Provide technical support for computer hardware and software to ensure smooth operations.
 Setup user accounts for new joiners and support on admin issue like passwords and accounts.
 Perform hardware and software installations, configurations, and updates as needed.
 Manage Ticketing system, Monitor, Support and Update the tickets timely and close once the job is done.
 Assist users in utilizing Microsoft Office applications, including email, Teams, OneDrive, SharePoint, and related tools
 Manage IT Assets and keep inventory up-to-date.
 Supporting end users with Meeting room solutions

IT Support Specialist at Nour Communication

• Saudi Arabia - Jeddah
• March 2019 to March 2023

 Performed Services, upgrades, patches, and installs. Maintained daily smart-hands of Network operations and client hardware, remote access infrastructures.
 Utilized ITSM (Remedy) Footprints & Service Now system to send/receive service/Incident request.
 Provided technical support and service at a corporate level including equipment recommendations, Installations, configuration, Testing, Training, Troubleshooting, repairs, moves and upgrades.

 Assisted End user with the functional operation of company-provided hardware and software
 Setup and maintenance of VPN connection using Checkpoint, Global Protect and WatchGuard devices between multiple locations and troubleshoot and connectivity.
 Supported corporate high-Level meeting with connections on different platforms.
 Support new hire onboarding’s to include orientation.
 Asset Control and accountability of IT equipment’s using Service Now
 Installing and configuring computer hardware operating system and applications.
 Printers Management (LaserJet, Dot Matrix and Label Printer)
 CCTV Installation and Maintenance
 Access Control (Fingerprint, Hand Punch) Management
 POS Installation and Maintenance
 Managing IT Service Desk
 Microsoft Surface Hub Installation and Configuration Setup
 Managing Warehouse IT operations
 RF Scanners Installation, Troubleshoots and Maintenance
 Provide technical support for computer hardware and software to ensure smooth operations.
 Setup user accounts for new joiners and support on admin issue like passwords and accounts.
 Perform hardware and software installations, configurations, and updates as needed.
 Manage Ticketing system, Monitor, Support and Update the tickets timely and close once the job is done.
 Assist users in utilizing Microsoft Office applications, including email, Teams, OneDrive, SharePoint, and related tools
 Manage IT Assets and keep inventory up-to-date.
 Supporting end users with Meeting room solutions

IT Support at Axis Networks

• Saudi Arabia
• November 2016 to April 2019