Service Asssistant
RENAISSANCE GROUP OF COMPANY
Total years of experience :10 years, 3 Months
• Provide Logistic Support to visitors: Arranging a flight booking / road transportation for the staff and visitors conduct a safety induction and set up the accommodation for the visitors.
• Perform general clerical duties including faxing, mailing, filing etc.
• Coordinate and maintain records of staff office space, vehicle, phones, accommodation, staff weekly schedules etc.
• Maintain PC inventory, Office Equipment Inventory, Stationary Inventory for the Project.
• Focal point for all site based inward/outward letters receipt/dispatch, maintaining log of all letters.
• To prepare presentations/proposal as assigned by Company Site Representative (CSR).
• Maintain the Meeting Schedule, Team records, Organization Charts, Projected Man days, Journey Plans, and Night Driving etc.
• To perform any other duties assigned or delegated by the Company Site Representative (CSR).
• Preparing the timesheets of the employees and forward to the payroll department.
• Managing the petty cash, at end of the day transactions will be processed into accounting system.
• Helping with any IT issues - liaising with IT provider.
• Coordinating with HR for mobilizing the staff with given requirements submitted by the clients.
• Maintaining the monthly invoices received from the contractors.
• Online conversation with customers to resolve their queries, requests and complaints.
• Actioning the unresolved issues such as requests and complaints which has been assigned by the front office.
• Troubleshooting any reported problems.
• Answering technical queries and assisting customers.
• Adding, removing, or updating customer account information and resetting passwords.
• Understanding the customer’s requirements.
• Provide product / service details & benefits to Customers.
• Timely and accurate capturing all the information of customers.
• Ensure full adherence to all the quality parameters.
• Cooperate with other Team members and Team Leaders.
• Ensure 100% adherence to schedule.