Siham Albani

• Achieved 50% social media growth by maintaining a consistent online presence for the Huawei KSA platforms.

• Collaborating with the government and educational sector to meet the training program goals of the MOU.

• Planning, budgeting, and implementing a marketing communication plan.

• Producing innovative content based on trending topics, brand moments, and sponsorship opportunities in collaboration with the organization's larger network teams.

• Managing media inquiries and interview requests.

• Create meaningful and impactful social media content. Social media management includes writing and editing social media posts, increasing customer engagement, and planning social media campaigns.

• Building an engaging social content pipeline for Huawei KSA's social media platforms.

• Managing agency productions/individuals and deliverables to quickly produce and publish timely digital content to reinforce our responsiveness.

• Identify and respond to community concerns in real-time using brand and social media intelligence tools to make informed decisions and protect Huawei KSA's brand and reputation.

• Coordination, Communication, and organization with the Students for the Training Programs

• Engaged in the following projects:

- ICT Competition (National, Middle East, Global) 2020 -2021-2022
- Saudi Space Commission - Summer Training Program 2022
- Huawei IT Day 2020-2021
- Huawei Saudi Day 2020 -2021 -
- Job fair 2020
- Seeds For the Future 2020-2021-2022
- Future Leader 2020-2021
- Tech Track 2021 -2022
- Leap 2022
- Saudi Society Writers Training 2021

Spread awareness about products in several ways among customers to achieve sales

Products show up have been extended from the usual stores into online stores so that the products have been seen by users

Participation in exhibitions

Building confidence between us and customers through communicating them via e-mail or phone or through social media

Instagram and Twitter posts and ad

collect the feedback so we can improve our service and achieve customers satisfaction

-Receiving customer complaints and suggestion through chats, emails, and calls.
-Handling customers through digital channels like chat email and social media.
-Being part of the fastest care team in social media in the region.
-Calling the customers to inform them about our new offers and services.
-Surveying to evaluate the service in terms of customer satisfaction on our offers.
-Making calls to arrange time suitable to deliver the customers shipment.
-Escalating the customers issue to the relevant team.
-Troubleshooting in case the customer faced any problem.
-Considering customers feedback.
-Assist in resolving any Technical issues by using many systems.
-Answer calls from customers regarding their inquiries.
-Preparing and modify documents including correspondence, reports, memos, drafts, and emails.
-Attended training about Sales.

-Making calls to inform clients about new products.
-Preparing Contracts for the clients.
-Asking questions to understand the client requirements.
-Considering clients feedback.
-Clarifying information and following up with clients.
-Schedule and coordinate meetings for deliver the foodstuff between clients and sales agents.
-Surveying to evaluate the products that have been provided.