Technical Support Supervisor
Axiom Telecom LLC ,Dubai
Total years of experience :17 years, 2 Months
• coordinating with vendors Multi brand Samsung, Iphone, Nokia , Lenovo. Etc...
product error feed back,
Down Loading service Bulletins, service manual, software installations
Device testing, signal testing
providing technical guidance to self-established sites and service team
• Technical Support to walk-in customers at the counter.
• On call and onsite support to customers
• Registering jobs on in house system and Samsung gspn
• Troubleshooting and Repairing of Multi brand, samsung, I phone, Nokia Blackberry, handheld devices Ensure and follow recommended repair handling standards as per Principles guide lines
• Maintain TAT
• Responsible for Logistic activities
• Reduce repeat repair ratio
• Reporting to the Service manager.
Customer Support Eng. Team leader EMS
• Technical Support to walk-in customers at the counter.
Coordination with the Dealers for updation.
• Uploading warranty claim on black berry and checking warranty on RIM service manager and Erma
• Updating in house system for online warranty updates and claim results.
• Troubleshooting& Repairing of I-Phones and uploading warranty claims.
• On call and onsite support to end-user.
• Training the Engineers on new products.
• Attending new product launch.
• Evaluating products before launch.
• Handling in house products like Be and Wiko Phones
• Responsible for Logistic activities
• Generating report using In house system
• Responsible in following up the ordered Spare Parts
• Troubleshooting and Repairing of I phone and Blackberry&Wiko handheld devices - Blackberry, Porsche Design Devices and Blackberry 10 devices Ensure and follow recommended repair handling standards as per RIM
Technical support - Nokia Care - Al Futtaim Electronics .
• Providing technical direction for the development, design and systems integration for client engagement from definition phase through implementation.
• Conducting technical trainings, planning and implementing service setup & service supplier requirements in service centre for Nokia.
• Technical support giving to Service Technicians.
• Leading independently a service team in the Level 2 Repair Centre in Dubai.
• Repair claims upload, Performance tracking and preparing performance metric with KPI.
• Accountable for the enforcement of ESD safe service environment and ESD audits.
• Standardising Quality Control (QC)
• Liaison with logistic team for the activities of vendor repair requirements of spare parts and Inventory Management.
• Applying significant knowledge of industry trends to improve service quality to generate revenue.
• Creating and executing development plans and revise as appropriate to meet changing needs and requirements as part of continuous improvement program for staff performance development
SERVICE ENGINEER- CELLUCOM FZCO
• to the Service manager.
• Repairing HTC, Nokia, Sony Ericsson, and I-mate mobile phones.
• Responsible for Logistic activities with HTC, Nokia, Sony Ericsson Reporting and I-mate repair requirements.
• Leading Cellucom Dubai Level-2 repair team.
• Responsible in providing spare parts forecast for Nokia in the Service Center
• Responsible in following up the ordered Spare Parts
• Attends to customer queries and demands
• Reports every devices repaired for warranty claiming