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Subject Teacher at Universidad Iberoamerican

• Mexico
• January 2013 to January 2016

Title Sales Support Agent at American Airlines

• Bahamas
• January 2000 to January 2015

Work directly with Travel Agencies and Corporate Travel Managers
•Guidance related to Global Sales policies and procedures
•Asist travel agents resolve complex bookings and ticketing issues
•Assisted clients with tickets and reservations as well as problems due cancellations or delays.

General Manager at Publiblock / La Ceiba and Casa del Mar Hotels and Resorts

• January 1997 to January 2002

Manage company´s operations
•Developed and launched new products
•Manage sales and marketing
•Generate new clients
•Design advertising

Title Sales Manager at El Cozumeleño Beach resort Cozumel

• January 1996 to January 1997

Supervised operations of 5-Star resort hotel
•Implement strategies to improve quality of service
•Trained and evaluated staff performance
•Negotiated contracts and developed quotas
•In charge of sales and marketing. Resolve client’s complaint

Title Quality Comptroller/ Operations Manager at Melia Paradisus Cozumel Hotel and Resor

• January 1993 to January 1996

Introduced quality standards, including proper training.
•Upscale hotel management
•Ensure overall guest satisfaction.
•Oversee operations of Housekeeping, Concierge, and Front desk
•Created operations procedures for concierge Department.