Customer Relations Manager
Ramsis International WLL
Total years of experience :12 years, 3 Months
Explain products, services, pricing and answer queries of customers.
Retain existing customers and renew contracts.
Follow up on leads till closure and establish good client relationship.
Reporting to senior management and data updating.
Liaise with accounts department on payments and outstanding receivables.
Follow up and collection of payment as per the schedule.
Coordinating with Sales & Marketing Team.
Resolve customer complaints timely and effectively.
Maintain proper records of customers, contracts and other documents.
Developing and implementing the strategic plans in the most cost effective and time efficient manner.
Maintain administrative staff by recruiting, selecting and orienting employees.
Coordinated quality recruitment activities such as posting ads for openings, screening resumes & applications relating to job descriptions.
Coordinating all department functions.
Selected and interviewed candidates for all available positions.
Assessed employee performance and issued disciplinary notices.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Assign jobs to the clerical staff and ensure it is done properly.
Initiating, coordinating and enforcing systems, policies, and procedures.
Purchase printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Handling accounts receivable / payables.
Liaising with clients and suppliers.
Reporting to the General Manager.
Monitoring HR related activities, making letters of offer, appointment, issuing disciplinary warrants, etc.
Close co-ordination with PRO regarding visa related issues, other ministry & labor affairs.
Preparing the time sheet and make monthly salaries of staff.
Maintain the employee records through maintaining personnel files.
Keeping track of the employee’s Annual Vacation details and booking air tickets.
Resolve employee related issues such as conflicts, personal grievances, etc.
Scheduling for internal and external staff training.
Communicate and handle incoming and outgoing calls and electronic communications.
Handle independent correspondences on behalf of the General Manager.
Ensure timely reports from the showrooms, events department and warehouse.
Maintain customer and sub-contractor database.
Prepare the work schedule for all the departments.
Handling customer complaints and feedbacks and reporting the same to the management.
Maintained office equipment and supply of general stationery and ordered repairs and servicing of machinery as required.
Place orders for the printing of business cards, letterheads, and other mailing supplies.
Co-ordinate the activities of all the departments and branches and ensure the required reports are submitted on a timely basis.
Prepare the purchase orders and quotations, tracking the orders, arranging timely clearance by coordinating with clearance companies.
Settling various issues related to orders with the international vendors.
Placing orders with foreign and local suppliers.
Keeping record of the consignments.
Booking air tickets for the staff through the travel agencies.
Scheduling the meetings and appointments of the Manager.
Filing the documents and contracts as per the company standards.
Letter correspondences, agreements, etc.
Preparing the agenda / minutes of the meeting.
Assist in the accounts works.
Maintaining the petty cash.
Preparing the time sheet.
Conducted Seminars in various institutions on computer awareness.
Represented the branch in the regional meeting for analyzing marketing strategies.
Maintaining the stock of materials.
Converting enquiries into enrollments.
Inter-office correspondences.
Preparing monthly marketing reports.
Preparing marketing strategies.
The course included the complete office package ie., MS Word, Excel, Powerpoint, Access,Outlook and Internet.
Passed the Intermediate level of CS.
Passed with first class. Was awarded A.K.Poduwal prize for scoring top marks in English for the University Exams. Won prizes in inter-collegiate competitions.
Scored the top marks in English and Hindi. Second rank holder for Commerce. Prominent figure for schools extra curricular activities. Won prizes in Recitation, Light music, drama etc School House Captain, School UNESCO club secretary, basketball player