Technical Support
XAD Technologies
Total years of experience :14 years, 11 Months
Configuration and troubleshooting Managed LAN, Internet, Voice and IPTV, Monitoring & Troubleshooting network which having Internet and Voice Service, Coordinating with NOC (Network Operation Center) and TAC (Technical Assistance Center) for IT functions, issues and Data Enhancement, Providing daily help desk support for IT functions and issues, Installation, configuration and troubleshooting problems on broadband Routers, Switches, wireless modems and other high end network equipment’s..
Validate request for mobile number portability (MNP).
Rectify and resolve the issues related to MNP through concerned teams by mails and TT's.
Telecom service provisioning, monitoring and trouble shooting/resolving the issues.
End to end testing between Du and Etisalat for bitstream/FNL project.
Coordinate with netwok operating centre (NOC) and technical assistance centre (TAC) for IT functions, issues and Data enhancement.