Customer Service Manager
JITENDRA CHARTERED ACCOUNTANTS
Total years of experience :16 years, 2 Months
Responsible for Business Development, Customer Service and Sales for the group. Focusing on Chartered Accountant, Business Consultant and Intellectual Property services to the customers, report to the Managing Director.
• Responsible for acquiring, growing and deepening of Client Relationships through effective relationship management, with special focus on identifying Customers requirements and Cultivating Long-Term Business Relationship, analysis and satisfaction of customers.
• Always adhere Company policy and maintain zero tolerance on compliance policy and internal guidelines of Company.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Company.
• Provide constructive and constant feedback on improvement of Products, Services, Processes which may either reduce time & costs or enhance customer satisfaction.
• Responsible for providing clients for Audit, Accounting, VAT, ESR, UBO and AML/CFT Services
• Responsible for providing clients Business Incorporation, Liquidation and Banking Services
• Responsible for Providing clients Intellectual Property Services like Trademark and Product Registration in UAE and Other countries around the globe
• Well Versed about new Regulations and Law in UAE which have effect on client Business
• Responsible for the quality sales & service for Individual & corporate clients.
• Managing the Portfolio for big companies.
• Regularly maintaining and monitoring Company Profit.
• Managing Team Productivity and Services of team
Responsible for all branch activities, sales and services. Focusing on Individual & SME Products of the Bank, & providing better service to the customers, report to the branch manager and area manager.
•Responsible for acquiring, growing and deepening of Banking Relationships through effective relationship management, with special focus on identifying individual Customers and Cultivating Long-Term Business Relationship, analysis and satisfaction of customers.
•Always adhere bank policy and maintain zero tolerance on compliance policy and internal guidelines of bank.
•Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch.
•Provide constructive and constant feedback on improvement of Products, Services, Processes which may either reduce time & costs or enhance customer satisfaction.
•Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks.
•Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business.
•Responsible for the quality sales & service for Individual & corporate clients.
•Regularly maintaining and monitoring Branch Profit looking for attrition cases and customer complaints.
•Well versed with all banking products like Personal Accounts, Personal Loan, Auto Loan, Credit cards, Fixed deposit, Over draft, Facilities for Expat and Emirati’s both.
•Business Accounts, Business Loans, Credit cards, Fixed deposit, Over draft, Facilities for SME and corporate sectors.
•Banca insurance for Expat and Emirati’s both dealt with well-known companies like Zurich, Met Life, Orient etc.
•Report to Branch Manager and Area Manager
Responsible for all branch activities, sales and services. Focusing on Individual & SME Products of the Bank, & providing better service to the customers.
•Provide financial services in define time frame which exceed the customer’s expectations.
•Managed to solve customer issues in light of bank policy.
•Provide quality customer service to contribute to ensure customer satisfaction and retention.
•Interact courteously and guide customers to the most adequate facility to fulfill their needs.
•Always adhere bank policy and maintain zero tolerance on compliance policy and internal guidelines of bank.
•Pro-actively participate in all bank activities.
•Contribute in achievement of goals based on the Key Performance Indicators, in the Branch.
•Believe in team work and always support to coach new staff.
•Provide constructive and constant feedback on improvement of: Products, Services, Processes which may either reduce time & costs or enhance customer satisfaction.
•Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks.
•Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business.
•Responsible for acquiring, growing and deepening of Banking Relationships through effective management, with special focus on identifying individual or Corporate Customers and Cultivating Long-Term Business Relationship, analysis and satisfaction of customers.
•Responsible for the quality sales & service for Individual & corporate customers.
•Regularly maintaining and monitoring Branch Profit looking for attrition cases and customer complains.
•Well versed with all banking products like Personal Accounts, Personal Loan, Auto Loan, Credit cards, Fixed deposit, Over draft, Facilities for Expat and Emirati’s both.
•Business Accounts, Business Loans, Credit cards, Fixed deposit, Over draft, Facilities for SME and corporate sectors.
•Banca insurance for Expat and Emirati’s both dealt with well-known companies like Zurich, Met Life, Orient etc.
•Report to Branch Manager and Area Manager.
support to senior managers.
•Co-ordinate appointments with Clients for Senior Sales Executives.
•Arranging for Visit Visas, employment visas and handling all the immigration formalities.
•Interaction with the clients
•Maintaining the Current Customer Database and sourcing the prospective clients.
•Stimulate interest among potential customers and address issues or concerns throughout the process.
•Bridge between the management and key clients.
•Individually handling correspondence with clients, banks and insurance company.
•Assisted the sales depth in drafting Quotation and other marketing issues.
•Analyzing the Sales growth and presenting the reports to the management.
•Assisted with Hotel reservations and travel itineraries for clients.
•Rising of invoices, follow-up for payment from the customers.
Handling all the administrative and sales functions and shouldering the responsibility of the day-to-day smooth functioning of the office administration.
•Bridge between the management and key clients.
•Assisted the sales depth in drafting Quotation and other marketing issues.
•Analyzing the Sales growth and presenting the reports to the management.
•Rising of invoices, follow-up for payment from the customers.
•Attending to drop-in customers and assisting in Sales.
•Maintaining physical records of all correspondence, filing system.
•Monitored and handled Petty cash.
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