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Sohail Riaz, IT Support Engineer

Sohail Riaz

IT Support Engineer·Tetra Tech

Pakistan

Bachelor's degree, Software Engineer

Work experience

Total years of experience: 13 years, 1 months

IT Support Engineer

November 2018 - Present

Tetra Tech

Islamabad, Pakistan

November 2018 - Present

Providing IT Technical Support to Tetra Tech ESI Staff.
Manage Office 365 Local users and provide daily technical support.
Manage HP Service Desk for ticket management system of Tetra tech staff.
Installation of Windows server 2012 and its configuration.
Windows 10 Deployment on Bulk and individuals systems and its Support
Sharepoint user management and sites management.
Provide Desktop support by Implementing ITIL management Framework.
Manage Printer, Scanner photocopier and other office IT equipment.
Provide Executive level IT Technical and Desktop support.
Manage LAN WAN so that IT and network devices should be alive 24/7
Installation Configuration and Management of different Energy related software's.
User Jira for Project Activities and their Status
Company industry:
Electric Power Production & Transmission
Job role:
Information Technology

IT Officer

September 2015 - October 2018

National University of Sciences and Technology (NUST)

Islamabad, Pakistan

September 2015 - October 2018

➢ Managing entire ICT Infrastructure (in U.S.-Pakistan CASE) and ensure that data and networks are up 24/7
➢ Understanding of ITIL v3 Methodologies
➢ Understanding of USAID Policy and Standard
➢ LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia.
➢ Maintaining data of students and faculty members in Trainet and Pakinfo(USAID database).
➢ Providing Tier-I Technical and Remote Desktop Support.
➢ Service Manager tickets management.
➢ HP Service Manager for Trouble ticket Resolution.
➢ Managing Domain user’s profile, Email Accounts, login IDs and passwords.
➢ Editing and monitoring local databases of students.
➢ Admin Support and Technical Support of Servers and with Clients.
Company industry:
Electric Power Production & Transmission
Job role:
Information Technology

IT Support Engineer

September 2013 - July 2015

mobilink-pmcl

Islamabad, Pakistan

September 2013 - July 2015

Management of Enterprise IT infrastructure.
Management of operations running on current infrastructure.
Efficient knowledge of development and technical skills of different products.
Providing services to internal customers and maintaining operations 24x7.
Document Control, project reporting, IT and network inventory management.
Vendor coordination for operations and maintenance.
Work on different projects and assignments.
Supporting the roll-out of new applications.
Prioritizing and managing many open cases at one time.
To remain available 24x7 for providing technical guidance to Mobilink staff or other IT teams regarding all urgent requests related to any domain.
Company industry:
Telecommunications
Job role:
Information Technology

IT Administrator

November 2011 - March 2012

Pearl Comm Mobile Plus

Rawalpindi, Pakistan

November 2011 - March 2012

Berger Paint Data Collection System
This software was developed using VB.NET and SQL Server 2008 as the database server.
Its features included Data Collection and separation.
Sales and Distribution Management System for Warid
This software was developed using VB.NET and MS SQL Management Server.
Its features include inventory management Stock Receiving, Dispatching, stack Holder activity tracking and reporting.

CCTV Monitoring and Configuration
This task is done by me to configuration and managing CCTV network in Office.
CCTV cameras can be accessed from LAN and WAN also via Portable hand held devices.

Manage PCM website
Manage http://www.pcmplus.com.pk on behalf of PCM and control email suggestions and queries on this site.
Daily update different projects records.
Company industry:
Software Development
Job role:
Information Technology

Education

International Islamic University Islamabad

February 2012

February 2012

Bachelor's degree, Software Engineer

Pakistan

GPA (point): 2.7 out of 4

GPA (point): 2.7 out of 4

System Engineering Software Engineering, Microsoft Products Database Development, Web Development, Desktop Development

F.G. Science Degree College, For Men Wah Cantt

July 2007

July 2007

High school or equivalent, Computer Science

Pakistan

Computer Science IT Support Services DataBase

F.G. Public School Wah Cantt

July 2005

July 2005

High school or equivalent, Science

Pakistan

Math Physics Chemistry Biology

Skills

Windows Server
Expert
Windows Server
Expert
IT Officer
Expert
IT Officer
Expert
ITIL
Expert
ITIL
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Active Directory
Expert
Active Directory
Expert
Microsoft Tools
Expert
Microsoft Tools
Expert
Domain Controler
Intermediate
Domain Controler
Intermediate
operating systems
Expert
operating systems
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
mail
Expert
mail
Expert
pc networking
Expert
pc networking
Expert
windows server
Expert
windows server
Expert
outlook
Expert
outlook
Expert
system administration
Expert
system administration
Expert
windows 7
Expert
windows 7
Expert
Windows 10
Expert
Windows 10
Expert
windows server 2008
Expert
windows server 2008
Expert
servers
Expert
servers
Expert
hardware
Expert
hardware
Expert
service desk
Expert
service desk
Expert
problem solving
Expert
problem solving
Expert
remote support
Expert
remote support
Expert
Microsoft Office software & the Internet- Expert.MS Word, Excel, Access, Power Point,
Expert
Microsoft Office software & the Internet- Expert.MS Word, Excel, Access, Power Point,
Expert
sharePoint
Expert
sharePoint
Expert
troubleshooting
Expert
troubleshooting
Expert
team management
Expert
team management
Expert
accounting
Intermediate
accounting
Intermediate
IT Officer
Expert
IT Officer
Expert
ITIL
Expert
ITIL
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Windows Server 2008
Expert
Windows Server 2008
Expert
Active Directory
Expert
Active Directory
Expert

Languages

Urdu

Expert

Arabic

Intermediate

English

Expert

Training and Certifications

Certifications
MCSE
Aug 2014
Training
CCNA
Corvit
Sep 2019

Hobbies and interests

football
Cricket

Expert

Movies