INSTRUCTIONAL DESIGNER
Amazon
Total years of experience :24 years, 5 Months
Program managed training for following three segments:
Process: New hire training, Refresher training for bottom performers, Upskill training, Change management training
Technical: Excel VBA training, web scraping, SQL. Lead Six Sigma, First Time Right. Managing Scrappy projects, Leaders teach leaders, Process Excellence
Behavioral: Communicating with Influence, Managing difficult situations, Innovation Workshop, Managing change, Working in Teams,
Created and implemented curriculum for process trainings for 4 nodes world-wide.
- New hire training enabled 2000+ new hires ramp up in 64% quickly since 2013. I trained and mentored 11 Process Trainers to deliver these trainings. Presently the trainers execute this training on Business As Usual (BAU mode.
- Refresher training enabled operations to eliminate knowledge/skill issues that contribute to QA errors. I mentored 36 Senior Associates to support this training.
- Upskill training curriculum provided a learning path for associates to ramp up to the next level.
- Change Management trainings train Associates to adopt new process and tools.
Identified training need, designed training program, and executed training for developing behavioral skills by collaborating with HR, external vendors, senior leadership, and operation.
Created Technical training calendar to address need to develop specific technical skills that will help improve productivity, quality, and/or timeliness of completing operations tasks.
Managed Vendor relations (including financial terms) to outsource development and delivery of technical/behavioral training for which we do not have capability within the organization.
Developed and implemented a comprehensive a training evaluation model including surveys, assessments, feedback from floor, and productivity-based reports to determine the training effectiveness.
Noteworthy contributions:
•Managed a team of 16 Instructional Designers to design and develop training content on a wide range of subjects.
•Technical subjects: Java (J2SE), Oracle 11, SharePoint 2010
•MS-office tools: MS Excel 2010, MS Access 2010, MS PowerPoint, MS Access 2010, MS PowerPoint
•Behavioral skills: Conducting effective meetings, How to Interview
•Process improvement: Six-sigma, Lean for business organizations
•Trained newly hired instructional designers to efficiently develop content according to ID principles.
LEAD - CONTENT PRACTICE, EXPERTUS, CHENNAI (
Noteworthy contributions:
•Managed a team of 10 Instructional Designers for designing and developing training material.
•Developed presentations, prototypes, and proof of concepts to show case Aptara’s capability.
•Created and presented proposals for training development including schedule, budgets, payment terms, risks and assumptions
Noteworthy Contribution:
•Managed a team of 4 Instructional Designers and 4 programmers to create an on-job application training.
•Trained the Instructional Design team in training development processes and writing standards
Noteworthy Contribution:
•Created templates in Authorware (Elearning development tool) to create CBTs/WBTs. Also, trained team members to use these Authorware templates.
•Delivered classroom training to students and professionals in technical subject (MS-Office, Sybase, C++, VC++, and Java).
Human Resources
courses: (Certified Course)
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