Sophia Gwen

Cash Handling & Transactions
• Managed daily cash collection, verification, and recording from showroom and others.
• Processed cash disbursement requests after verifying approvals and supporting financial documents.
• Maintained cash payment logbooks and cash release summaries for accurate tracking.
• Ensured timely deposits through cash deposit machines while monitoring deposit limits.
Cheque Processing
• Received and verified post-dated cheques (PDC) from showrooms and others..
• Validated cheque details including payee name, amount, signatures, and dates.
• Prepared cheque deposit summaries and documentation for accounts receivable team.
• Coordinated secure storage of original cheques with management.
SAP & Financial Transactions
• Created and processed cash deposit voucher entries in SAP.
• Internal reconciliation of transactions within SAP.
• Prepared SAP cancellation requests with required documentation and approvals.
Financial Documentation
• Prepared receipt vouchers for cash and cheque transactions.
• Maintained ledger records based on bank reconciliation reports.
• Organized financial files and documentation to ensure audit readiness.
Petty Cash Monitoring
• Managed Head Office petty cash including receipt verification and expense summaries.
• Conducted cash counting and reconciliation before submission to the accounts team.
Compliance & Monitoring
• Monitored cash deposit transactions against the threshold.
• Maintained transaction logs and reported discrepancies to the Accounts Department.

Front Desk Operations
• Served as the first point of contact for clients, visitors, and suppliers.
• Managed visitor logs, coordinated appointments, and directed guests to the conference room.
• Provided hospitality support by offering beverages to visitors and ensuring a comfortable waiting environment.
Communication Handling
• Answered and routed incoming phone calls to appropriate staff.
• Responded to general inquiries while maintaining professional communication standards.
Administrative Support
• Assisted management with document preparation, meeting scheduling, and office calendar management.
• Maintained organized filing systems for company records.
Procurement & Office Supplies Coordination
• Prepared procurement requests for office supplies including stationery, janitorial materials, printer toner, and other office
necessities.
• Monitored supply inventory and coordinated properly to ensure timely replenishment.
Office Coordination
• Managed incoming and outgoing mail, courier deliveries, and document distribution.
• Ensured proper documentation and record organization.

• Handled inbound customer service calls and email inquiries related to healthcare insurance plans and benefits.
• Assisted customers and healthcare providers with coverage verification and benefits explanation.
• Processed pre-authorization requests for medical treatments according to policy guidelines.
• Responded to claims status inquiries and explained claim outcomes to members.
• Assisted with premium payments, billing inquiries, and account updates.
• Maintained accurate customer records while ensuring confidentiality compliance.

• Coordination with the sales team and client/s by managing schedules and constant updates regarding booking
progress.
• Stored and sorted financial and non-financial data in electronic form and present reports.
• Ensured the adequacy of sales-related equipment or materials.
• Responded to complaints from customers and gave after-sales support when requested.
• Monitored the teams progress, identified shortcomings, processed all event needs in a timely manner, and
proposed improvements when necessary.
• Assisted in the preparation and organizing of promotional material for the events.
• Ensured adherence to laws and policies of the venue.