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Soukaina Kamer, External Promoter

Soukaina Kamer

External Promoter·Duty Free

United Arab Emirates

Bachelor's degree, Administration And Communication Studies

Work experience

Total years of experience: 8 years, 11 months

External Promoter

November 2022 - Present

Duty Free

Abu Dhabi, United Arab Emirates

November 2022 - Present

• Represented luxury brands with professionalism and delivered
personalized customer service at all times.
• Built strong client relationships by offering tailored recommendations
and premium shopping experiences.
• Achieved sales targets through strategic selling and contributed to
consistent revenue growth.
• Managed visual merchandising to align with brand standards and
enhance overall store appeal.
• Stayed updated on product launches, trends, & brand developments
to assist customers effectively.
• Trained and supported junior staff by sharing product knowledge and
effective sales techniques.
• Executed exclusive brand events and activations to strengthen
engagement and brand visibility.
• Delivered excellent customer service by addressing needs and
ensuring a seamless shopping experience.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Promoter

January 2019 - January 2021

GTA Car Care

Abu Dhabi, United Arab Emirates

January 2019 - January 2021

• Greeted customers professionally and assisted them throughout the
vehicle selection and purchasing process.
• Presented and explained vehicle features clearly to support informed
and confident customer decisions.
• Helped customers choose suitable vehicles based on their needs,
preferences, and available budget.
• Arranged and conducted test drives to enhance customer experience
and support buying decisions.
• Negotiated pricing and sales terms to close deals while ensuring
customer satisfaction.
• Prepared the quotations, agreements, and documentation accurately
following company policies and procedures.
• Followed up with leads via phone and email to build relationships and
increase sales conversions.
• Coordinated with finance teams, updated CRM records, and provided
reliable after-sales customer support.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Receptionist

January 2017 - January 2018

Sofitel Corniche

Abu Dhabi, United Arab Emirates

January 2017 - January 2018

• Delivered guest service while promoting rooms, managing check-ins,
check-outs, and reservations efficiently
• Managed front desk operations while upselling services, handling
bookings, payments, and guest inquiries
• Promoted hotel services and offers while ensuring smooth guest
experiences and accurate reservations
• Handled guest inquiries while upselling rooms, packages, and
additional hotel services effectively
• Coordinated with internal teams while promoting services to enhance
guest satisfaction and revenue
• Maintained records while supporting sales through room upgrades
and service recommendations
• Built strong guest relationships while promoting loyalty programs and
encouraging repeat business

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Passionate Coordinator

January 2014 - January 2016

Shawya Hospital

Casablanca, Morocco

January 2014 - January 2016

• Coordinated daily operations and organized team schedules to
ensure smooth workflow execution
• Assisted in planning events and managing community initiatives to
enhance engagement outcomes
• Communicated effectively with stakeholders and team members to
support project alignment goals
• Managed logistics processes and handled administrative tasks to
maintain operational efficiency
• Monitored project progress and tracked deadlines to ensure timely
completion of activities
• Supported customer interactions and strengthened community
relations through active engagement efforts
• Prepared reports and maintained documentation to ensure accurate
tracking of project activities

Company industry:
Administration Support Services

Education

Impernet Training Center

January 2017

January 2017

Bachelor's degree, Administration And Communication Studies

Morocco

Hassan First University of Settat

January 2016

January 2016

Bachelor's degree, Advocacy And Strategic Studies

Morocco

Skills

CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION RETAIL
Intermediate
FASHION RETAIL
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PERSONALIZED SERVICE
Intermediate
PERSONALIZED SERVICE
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate
TREND ANALYSIS
Intermediate
TREND ANALYSIS
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Hobbies and interests

Music
Travel