Sreeja M S

-Perform Software upgradation, Installation and troubleshooting as per organization SOP.
- Provide support for different branches in UAE, India and Qatar related to Software, Desktop or any technical issues.
- Handles whole IT department for onsite as well as offsite support to provide timely analysis, diagnosis and resolution for end-users.
- Provide server installation for new branch and maintain existing branch connectivity without any issues.
- Desktop Management, firewall, Antivirus upgrades and maintenance.
- Perform network device (Modem/Access point) troubleshooting and configurations.
- Perform service request from Biometric, Dental Software, and OPG Server for persistent output.
- Installation, configuration and troubleshooting Hardware, Software, Printer and any IT related requests.
- Respond to and resolve IT issues via helpdesk tickets, phone, email, or inperson.
- Diagnose and troubleshoot hardware (desktops, laptops, peripherals), software (OS, productivity suites), and network problems.
- Perform routine system backups and disaster recovery checks.
- Educate staff on cybersecurity best practices (phishing, password management).
- Maintain records of IT assets, incidents, and resolutions.
- Liaise with vendors for hardware/software procurement and support.
- Stay updated on emerging technologies and recommend system optimizations.
- Participate in IT policy development and process enhancements.

- Functional knowledge and hands-on experience in cloud base Salesforce platform.
- Debugged and troubleshot salesforce application using SQL and CRM (Customer Relationship Management) which used for ticket resolution.
- Developed business requirements, process flows, technical integration document, configurations in salesforce, testing and deployment of changes.
- Ensured the security and confidentiality of all data, information, and documents used for salesforce implementations.
-Handled incident, service request, change request, bug/error fixation, backup and restore activities.
-Worked with IT L1 and L3 team to bring effective solution that meet client satisfaction by conducting meetings.