Senior Sales Executive
RAK Ceramics
مجموع سنوات الخبرة :15 years, 11 أشهر
• Handling the Sanitary wares dealers (Chanel Partners, Traders and Promoters)
• Dealing with GCC & Export customers for the sanitary wares
• Dealing with the Dubai, Sharjah & Qatar project customers
• Generated Order Template/Confirmation Management for customer order placement
• Escalated the orders to the operation team timely for shipment timeline.
• Reviewed customer BOM and Product Matrix for understanding of product requirements.
• Reviewed Key Performance Index (KPI) and end-to-end performance shortages Order processing of Bill of Materials (BOM)
• Maintained and maximized growth potential of existing key customers and responded to customer needs, enquires and addressed their concerns
• Responsible for costing and quotation accuracy
• Managed Logistics & Operations in order to service the customers effectively.
• Reviewed material list and raised PR to procurement for material shortages
• Direct sales via visits and telephonic transactions.
• Process orders, forms, applications and requests
•Market watch / requirement analysis and lead generation, enquiries from contractor
•Handling technical and commercial aspects of product enquiry
•Contact with customers for requirement clarifications (if any) and co-ordination with appropriate internal departments (Estimation, Engineering etc)
•Handling quotations (Preparation / Submission / follow up etc…)
•Negotiation and finalization with customer / end-user
•Product discussions/clarifications to customers / end users on demand.
•Project management against customer delivery which includes
o Attends internal review meetings before the award of the job,
o Project kick-off meeting
o Timely communicating with status updation of the project
o Cross functional team orientation and discussions
o Timely escalations with respective Department Heads etc…
•Travels extensively inside the country for sales/ projects related activities