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SREELAKSHMI Sathyan , Office Assistant & Receptionist

SREELAKSHMI Sathyan

Office Assistant & Receptionist·Cityarch Engineering Consultants

United Arab Emirates

Bachelor's degree, Arts And Education

Work experience

Total years of experience: 4 years, 5 months

Office Assistant & Receptionist

April 2026 - June 2026

Cityarch Engineering Consultants

Dubai, United Arab Emirates

April 2026 - June 2026

• Managed front-desk reception, greeted visitors, and directed queries to appropriate departments.
• Handled all documentation, filing systems, and record maintenance ensuring 100% accuracy.
• Prepared Tax Invoices, Quotations, and administrative correspondence (emails, letters).
• Coordinated with clients, contractors, and internal teams to facilitate seamless office operations.
• Managed incoming/outgoing calls and maintained a professional, organised reception area.
Company industry:
Management Consulting
Job role:
Administration

Sales Executive / Content Creator

February 2026 - April 2026

Tajribah Business Setup

Dubai, United Arab Emirates

February 2026 - April 2026

• Managed daily office administration tasks, sales pipelines, and customer follow-ups.
• Handled multi-channel communication — phone, email, and WhatsApp — with clients.
• Created and scheduled social media content to support business development activities.
• Resolved customer concerns efficiently, maintaining high satisfaction and retention.
Company industry:
Public Relations (PR)
Job role:
Marketing and PR

Office Assistant, Receptionist & Customer Service Intern

January 2026 - February 2026

Nouran College — Al

Abu Dhabi, United Arab Emirates

January 2026 - February 2026

• Managed front-desk operations; welcomed students, staff, and visitors with professionalism.
• Handled all incoming/outgoing calls and resolved student inquiries efficiently.
• Maintained accurate student and staff records, document filing, and administrative databases.
Company industry:
Administration Support Services

Customer Relation Executive

April 2025 - November 2025

LuLu Hypermarket,

Kerala, India

April 2025 - November 2025

• Manages and nurtures client relationships, acting as a key point of contact
• Customer management
• Issue resolution
• Assessments
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

cashier /customer relation executive

December 2022 - November 2025

lulu international company

Kerala, India

December 2022 - November 2025

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Cashier

December 2022 - November 2025

LuLu Hypermarket,

Kerala, India

December 2022 - November 2025

• Process customer transactions accurately using POS systems.
• Maintain cash register accuracy and follow cash-handling procedures.
• Provide prompt customer support by resolving queries and concerns.
• Ensure smooth billing operations during peak hours.
Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Cashier / Sales Woman

December 2022 - November 2025

LuLu Fashion Store,

Kerala, India

December 2022 - November 2025

• Assisted customers in selecting merchandise and understanding product
features.
• Handled payments, bills, refunds, and exchanges efficiently.
• Maintained product knowledge to support customer decision-making.
• Delivered friendly and responsive customer service.
Company industry:
Fashion Design
Job role:
Sales

cashier customer service

December 2022 - November 2025

lulu international company

Kerala, India

December 2022 - November 2025

Company industry:
Supermarket
Job role:
Sales

Customer Relations Executive

January 2022 - January 2025

LuLu Hypermarket — Y Mall,

Kerala, India

January 2022 - January 2025

• Served as primary point of contact for customer interactions, nurturing long-term relationships.
• Resolved complaints and escalations ensuring high customer satisfaction scores.
• Liaised between customers and internal departments for prompt service issue resolution.
• Maintained accurate customer records, feedback logs, and CRM data for continuous improvement.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Internship in Cataloguing

July 2022 - November 2022

KKTM Govt. College Library

Kerala, India

July 2022 - November 2022

Company industry:
Telecommunications

Student Counselor

June 2022 - November 2022

Unique Occasio Tech,

Kerala, India

June 2022 - November 2022

-Maintain a professional and friendly tone during all interactions.

-Explain course features, pricing, and benefits clearly to customers.
Company industry:
Training & Education Center
Job role:
Teaching and Academics

Education

University Of Calicut

June 2022

June 2022

Bachelor's degree, Arts And Education

India

Calicut University

January 2022

January 2022

High school or equivalent, manuscript management

India

Calicut University

January 2022

January 2022

High school or equivalent, Malayalam & Manuscript Management

India

Skills

BILLING

Intermediate

CASH HANDLING

Intermediate

CASH REGISTER

Intermediate

CUSTOMER SERVICE

Intermediate

DECISION MAKING

Intermediate

OPERATIONS

Intermediate

PRODUCT KNOWLEDGE

Intermediate

RECORDS MANAGEMENT

Intermediate

SALES

Intermediate

STRONG WORK ETHIC

Intermediate

Microsoft Office

Expert

Administration

Expert

Marketing

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

COMMUNICATIONS MANAGEMENT

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE DESK

Intermediate

DOCUMENT PREPARATIONS

Intermediate

LEADERSHIP

Intermediate

Microsoft Excel

Expert

Administrative

Expert

Languages

English

Expert

Hindi

Beginner

Malayalam

Beginner

Training and Certifications

Certifications
MS PowerPoint
MS Excel
MS Word
Cataloguing
MS PowerPoint
MS Excel
MS Word