Account Executive
TRANSGUARD GROUP
Total years of experience :14 years, 11 Months
Serve as the lead point of contact for all customer account management matters.
-Build and maintain strong, long-lasting client relationships.
-Ensure the timely and successful delivery of service according to client's needs and objectives.
-Develop new business with existing clients and/or identify areas of improvement.
-Payroll & Invoicing for outsourced staff as per the commercial agreement.
-Prepare reports on account status.
-Assist with challenging client requests or issue escalations as needed.
- Providing comprehensive HR support to the clients in terms of recruitment solutions, on boarding and off boarding, HR operations and payroll
-Generating employment contracts and offer letters for the shortlisted candidates on basis the client's policy and UAE Labour Law
-Management of the visa process - coordinate with the shortlisted candidates on the requisite documents and with the inhouse PRO team
-Carrying out the entire on-boarding process of the new employees
-Monitor, track and facilitate timeliness of personnel actions of the employee e.g. probationary period, performance review, contract review, disciplinary actions etc
-Responding to employee queries related to policies, performance management, compensation processes, benefits and payroll
-Management of the various requests from the employee e.g.: salary certificate, NOC letter, payslip, salary transfer letter etc
-Management of payroll and monthly reporting
-Medical insurance administration of the employee.
-Maintaining regular employee reports as per the client's requirement.
-Collaborate and interface with cross-functional teams such as Finance, Legal and PRO.
-Streamlining day-to-day HR processes and back-end processes.
-Maintain compliance and confidentiality across the process.
-Lead, coach and develop peers and team members across the HR Operations, sharing knowledge and best practices.
Responsibilities: Interact with the Business Group Managers & colleagues providing consultation on issues related to
-Performance Management: Provides advice and counsel on complex performance management issues. Partners with the associate, manager and other business leaders to address performance gaps.
-Employee Relations & Management: Conducts investigations independently and brings issues to closure, following the appropriate protocol. Partners with senior investigators on sensitive complex situations. Partners in driving employee engagement programs
-Policy/ Procedure/ Employment Practices: Consults on whole range of HR policy & progresses. Supports managers in applying HR policies
-Talent Management: Partners in designing and implementing career and talent movement programs internal talent movement.
-Talent Development: Identify the training needs for the employees. Driving training attendance.
-Rewards: Within the Total Rewards guidelines, consult with managers and leaders on Pay & Recognition programs for individuals and teams. Assists managers in utilizing rewards programs to motivate and recognize teams for their contribution. Partners in implementation of the Annual Performance and Pay cycle programs by providing managerial education & consultation on specific situations.
-HR Program Effectiveness & Process improvement: Provides input and feedback on gaps and opportunities for improvement in HR programs and internal partnerships. Partners in sharing the HR trends & intelligence for alignment & review of HR priorities.
-Retention
Talent Engagement:
-Scheduling and conducting the Induction/orientation Program including a detailed presentation about the company, HR policies and site visits
-Business head presentation - An employee gets the opportunity to know about all the process and project in the organization.
-Organizing various events & activities for employees time to time.
-Execution of health camps, Sports events and celebration of other occasions.
-Reward & Recognition activities like Monthly award, Long Service Awards, Performers of the Quarter Awards.
-News Letter.
-Attending employee's queries related with Salary, benefits and other HR issues.
-Exit Management of Left Employee (Ensuring of Notice Period or Salary in Lieu of Notice Period) and issue Experience letters to Employee.
-Implemented HR helpdesk and the tool for the Employees. Talent Acquisition:
-Gather and understand the requirement from the business unit head.
-Source profile by active search, various portals, job posting and networking.
-Screen & short list CVs accordingly
-Negotiate salaries with the candidates.
-Coordinating with the Panel for the interviews
-Scheduling Walk - in interviews.
-Closed critical positions which had an SLA of less than 10 days.
-Take care of the entire sales requirement.
-Campus Hiring
-US recruitment Other activities:
-Maintaining the database of all Employees in respect of their personal, academic as well as Job and location.
-Time Office
-Monitor the in and out time of every individual employee and send the report on their working hours to there respective managers.
-Send the attendance details to the Finance department to process the payroll.
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