Engagement Leader
caterpillar
Total years of experience :16 years, 11 Months
• Lead Business Engagement for Americas region with P&L responsibility for $10 M revenue stream
• A Liaison between cross functional teams, identified cross-work stream dependencies and established processes to support delivery operational excellence.
• Accountable for Client Management, People Development, Cost optimization and drive repeat business
• Key Result areas include exceeding Customer Satisfaction index, demonstrating profitability of delivery engagements and ensuring repeat business
• Focus areas includes enacting effective Leadership skills in a matrix organization, Operating Model Transformation to ensure cost effective project deliveries are as per the agreed service levels
• A role that was cutting across business and technology driving business units to effectively adopt new technology and processes that support business transformation
• Developed Customer interaction models and had accountability for process governance in Engagement with JVs
• Service Management responsibility included restructuring an IT Service that was loss making for consecutive years and implemented as a shared service business model that strengthened Revenue streams.
• Did cost / benefit Analysis for existing agreements and negotiated with suppliers / vendors in optimizing operational overheads that reduced costs by 30%.
• Deployed SharePoint interfaces with Vendors that transformed Service offering and demonstrated with profitable delivery margins
• Worked with Customer teams in customizing a new Supplier Evaluation reports for Dun & Bradstreet
• Design & development of process flow for third party payments and handled process management for bug reporting
• Effectively coordinated between cross functional teams in project implementation and have worked through complete SDLC with exposure to agile methodologies
Completed Full Time Master's Degree [PGDBM] in Marketing from one of the top Institutions in India. Did my summers with Volvo Information TEchnology as Management Trainee Have been the placement coordinator for my batch.
• 2001 - 2005 B.E.[Mechanical] Anna University 74%
• 1999 - 2001 HSC Kamala Subramaniam Matric School 91%