Deputy Manager
CSG
Total years of experience :18 years, 3 Months
Since Aug '11 Deputy Manager - CSG
Key Result Areas: • Mentoring the team of 4 members supervising a further 60 executives on smooth processing of provisioning requests received from the front end teams
• Accountable for all the back-end aspects related to Post-paid and Pre-paid Complaints/Requests/Enquiries raised at the front end customer touch points across the state of AP
• Entrusted with the responsibility of: o Close Looping on all queries of customers is also part of the activity undertaken by the CSG sub-function
o Enhancing revenue share from Global Clients such as Mahindra Satyam, Google, CA Technologies, ADP, Dr.
Reddy's, etc.
o Rolling-out the new products and services with regard to CRM at the back-end
o Ensuring customer experience is in line with the targets set by TRAI - Complaints/000 sub, Welcome Letter
Delivery, Billing Related Errors, DND complaints, etc.
o Exploring opportunities on new business services such as Fixed wireline, Wireless Solutions, etc.
o Generating, closing and implementation of new business opportunities on Mobile Voice at CA Technologies,
Wireline Services - PRI and MPLS at Mahindra Satyam; ILL @ L& T - HMR Project
o Developing business opportunities in National Corporate segment of organizations with HQ in Andhra Pradesh
o Compiling Incentive Earnings for the CSM/ASMs
• Carrying out the analysis of the penetration of incentive pay-outs to the top management; ensuring timely
disbursement of the incentives to the Sales Force
• Liaising with Global Account Managers for the Global Accounts to leverage global relationships for business
opportunities within India
• Essayed a stellar role in the: o Reduction of errors committed by Front-end Executives which in turn ensures reduction in bill complaints leading to savings on waiver amount processing
o Successful launch and roll-out of Rewards Programmes for Sales Force and Channel Partners
o Introduction of Reporting Formats for the Frontline Sales Executives
o Conceptualization and implementation of the new range of services on offer from Vodafone - PRI, VPN, Fixed Line,
SMS Solutions, etc.
o Sales Training, Rewards and Recognitions for the entire Sales Force of the Organization in AP
• Actively organized various training programmes for Sales Force across Pre-paid, Post-paid and Enterprise Business
Segments of the organization
Since Jan '09 with Vodafone South Ltd., Hyderabad
Dec '09-Aug '11 National Account Manager - VGE - Enterprise Business
Growth Path: Jan '09-Dec '09 Sales Program Manager
Aug '07-Dec '08 with ANT HR Consulting Services, Chennai as Sr. Manager Operations
Key Result Areas: • Managed overall operations on a profit basis within the framework of policies, objectives and budgets established by the company
• Supervised the preparation of annual recruiting plans in response to business plans; handled contracts, termination
notices and communication with Accounts Dept.
• Streamlined various sourcing techniques to identify and contact new candidates, including Internet searches, referral
networking, database prospecting, and job boards
• Handled the training and mentoring of 40 Recruiters in a high volume, high-level, contingency search firm
• Conceptualized and organized In-house Orientation Programs for new hires
• Ensured effective maintenance of Recruiting Metrics to show daily and weekly progress
Feb '07-Aug '07 with Greyflex Consulting, Bangalore as Business Services Manager
Key Result Areas: • Carried out end to end operations at Hyderabad Branch tapping business across AP
• Provided satisfactory and balanced, immediate requirement raised by the Clients
• Supervised all the stages of recruitment from initial search, scanning of the resumes, interacting with the candidates,
arranging for the interviews, following up for the feedback, through salary negotiation and final placement
• Conducted executive search through head- hunting, existing database, references and via job portal
Dec '02-Jan '07 with Reliance Communications Ltd., AP
Apr '06-Jan '07 Zonal Lead - Sales & Marketing
Key Result Areas: • Spearheaded entire gamut of Post-paid business for the Eastern region of Hyderabad - Malakpet Zone with one zonal
operations Executive
• Worked towards ensuring complete ownership towards Increase in Subscriber Base, Billing and Collection and
Customer Care Activities
• Shouldered the responsibility of handling: o 4 company owned Reliance Communications Outlet operations accounting for 12% in terms of Sales and Revenue for entire Hyderabad
o 4 Collection agencies during CIOU operations and also made the Channel Partners contribute actively towards collection of billing revenue
o Roll-out of Reliance Communications Outlet (Earlier known as Web World Express) Business Model - Pondicherry
o Location/Premises Finalisation, Negotiation with Landlords, Finalisation of Construction Contractor, Construction
Monitoring, Franchisee Selection, Franchisee Operationalization, etc.
• Gained recognition as the Consistent Performer with regard to Sales Targets - achieving 95% of set targets and also
ensured growth in Billing Collections from 83% to 90%
• Received Post-paid Champ Award for the quarter of Oct-Dec04 for RoTN
• Rewarded with Foreign Trip in a Sales Contest run across the country
• Efficaciously worked towards the successful launch of: o Operations in Cuddalore Market
o Post-paid business in towns of Villupuram and Tindivanam
o First Pondicherry Reliance Communication Outlet across
Tamil Nadu
• Holds the credit of designing and implementation of the Daily
Sales Report Format for both Sales and Collection FOS; this
format was rolled out across RoTN
• Single-handedly appointed: o 26 Point of Sale Outlets in Cuddalore
o 46 DAEs towards promoting Sales of Mobile Services
provided by the organization
• Significantly contributed in the customer acquisition of at 8000
nos. from scratch
• Played a vital role in the development of the division's operations in Bangalore right from ground zero through the successful launch of the telecom services
Previous Experience
Growth Path: Dec '02-Apr '06 Channel Sales Manager - Sales & Marketing
Apr '01-Dec '02 with Luxor Writing Instruments Ltd., Bangalore as Business Development
Executive
Oct '99-Apr '01 Product Head
Handled the entire Sales operations for Moulded furniture for the state of Andhra Pradesh through Distribution model.
Responsible for retailer and distributor management.
Launch of New products
Responsible for pricing strategy in the local markets coupled with promotion designing
Responsible for increasing the width and depth of distribution in the local markets
Aug '98-Apr '01 with V.I.P. Industries Ltd., Hyderabad
Growth Path: Aug '98-Sep '99 Sales Officer
Jun '97-Aug '98 with Hindustan Lever Ltd., Tiruvannamalai as Territory Sales In-charge
May '96-Jun '97 with Blow Plast Ltd., Chennai as Sales Officer
• MBA (Sales & Marketing) from University College-Nagarjuna University, Guntur in 1996
• B.Sc. from M.E.S College, Bangalore University, Bangalore in 1993