Information Technology Support Specialist
Almana Group
Total years of experience :11 years, 4 Months
Autoline Drive DMS Support:
Installation, Maintenance and Administration of Dealer Management System “CDK - Autoline Drive DMS”
Troubleshoot and Administer all Modules of Autoline Drive and Expertise on Aftersales Modules
Knowledge of Report Creation in all Autoline Modules
Daily Analysis of EOD files and other System Agent errors
Analyzation of End of Day Process Report and fix on errors found
Creation of EOD Requests, Create/Modify the Timed Operations Chain
Coordinating with Principal Support Team on resolving various System Issues
Maintnance and Administration of Print Management Servers and PC's of CDK Print Manager
Administrate and Support of CDK Dealer Management Products VHC Touch, Integrated Telephony (CTI)
Systems Administration:
Administration & Maintnance of Microsoft Servers featured with AD DS, DHCP, DNS & File and Storage Services
Planning and Performing tests for Applications and Services of Servers before Implementing to Live
Installation, Maintenance and Administration of Firewall Devices, Network Security Devices and Security Services like SOPHOS and Symantec
Monitoring Network Traffic and Identify Security threats on daily basis inorder secure IT Operations and Business Data
Recommends and performs hardware and software upgrades on systems to ensure security, reliability, performance and longevity
Administration & Maintnance of CCTV Security Systems, Access Control Systems, Communication Media, Desktops and Printers
Ensure system configurations and operations are in compliance with company policies and procedures
Resolves and/or refers more complex technical problems through a defined Escalation Process
Maintaining inventory of all network hardware, purchases, warranty dates, server and model numbers and maintenance dates
Provide professional, immediate and courteous responses for assistance
Installation, Maintenance and Troubleshoot of Vehicle Diagnosis Applications and Tools of Ford IDS, CJDR witech and Peugeot DiagBox
Responsible for providing L2 Support to end-users.
Handling SMG (Service management Group) Help Desk Activities
Logging Service Calls for the Phone and email received User Issues and assigning to the concerned IT Department\Person
Offering technical support over the phone or via various online Bank Muscat media such as E-mail or a Web site.
Document Problems and Resolutions of Support Cases on Tracking System HPOV
Maintaining Installations, Upgrade, Support and Troubleshoot of Windows Operating Systems and Microsoft Office Applications
Installation, Upgradation and Troubleshoot for Computer Hardware and other Office Related Peripheral Equipment’s.
Evaluate Client’s needs and make Recommendations for Upgrades
Coordinate with Service/Application Vendors for resolving Issues related to Business Applications
Technical Support on Integration and Upgradation of Business Applications
Troubleshoot and Installation of Software and Dependent Hardware Devices for Banks Major Business Processing System "Omniflow"
Troubleshoot and Installation of Software and Dependent Hardware Devices for Banks Customer/s Signature Scanning and Retrival Software "SIGCAP"
Giving technical assistance on requirement to AV system engineers for monitor and maintain CCTV, DVR and Access control systems within the Centers
Responsible for Managing Access control systems Video Walls, LED Screen Connectivity in Meeting Rooms, Training Rooms and other Required Meeting and Training Areas
Providing Complete Operational and Technical Support on developing and Implementing different types of Banking Applications relates to Retail Operations
Attending UATs (User Acceptance TEST) for the Applications on different stages i.e. launching, Implementation and Upgrades for the existing applications
Providing feedback for the Applications Running in live environment upon Internal IT Department Request
Helping Application Vendor/s from banks perspective on Deploying new Patches for the existing Applications
Coordinating with Vendors and Provide Clear, timely Information on the Requirements for the Applications at the time of Development
Attending queries from Branches Users and train the users on the new developments and Changes of the Applications
Helping the users to get correct understanding on newly released applications to make user friendly environment
Helping management by sharing Ideas to improve Work capability for user/s and to maintain efficient Work Environments
Bachelor Degree with detailed knowledge on Programming Languages, Applications & Systems